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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 278911 Views
  • 2 replies
  • 2 kudos

Resolved! Request eSim before Physical Sim Arrives?

Hi, I just signed up for O2 and currently waiting for the physical sim to arrive. However, I am in need of using the service ASAP and wondered if it was possible for me to go in to an O2 store and request an eSim? Can I do this without having first r...

jwl222 by • Level 1: Joiner
  • 971 Views
  • 3 replies
  • 0 kudos

Don’t understand my high phone bill

HiI have these two bolt Ons O2 Travel & Higher Data Limit in non-O2 Travel countriesInternational Bolt OnAnd am currently travelling in Australia and New Zealand. Why is my latest bill £180?

EMZ1947 by • Level 1: Joiner
  • 537 Views
  • 2 replies
  • 0 kudos

Resolved! Premium MSG charges on my bill what are these for?

HiI have 3 additional charges on this months bill marked as “Premium MSG” 2 of these are for £10 each and 1 for £0.15 and I don’t understand what there are for and also is there a way of avoiding these additional charges in the future?

KMA by • Level 1: Joiner
  • 1283 Views
  • 2 replies
  • 0 kudos

Three phone numbers - only one visible

Hello, I have 3 tel. numbers with O2 pay monthly. I can see and manage only 1 of my numbers on the Online system. When I add other 2 numbers nothing happens. Kind Regards, Dariusz

DarioS by • Level 1: Joiner
  • 601 Views
  • 2 replies
  • 0 kudos

Error code 14 - Apple Iwatch

Upgraded my IPhone 2 months ago and my Iwatch hasn’t worked since. Both devices are with O2.Called O2 a number of times and eventually the agent swapped my IPhone Sim to an ESIM and said this should then allow the watch to setup cellular again. NO! I...

BMS79 by • Level 1: Joiner
  • 759 Views
  • 3 replies
  • 0 kudos

Resolved! Notice to leave

hi, do I need to give notice before my 24 month contract ends or will it end automatically?

Andybhoy by • Level 1: Joiner
  • 482 Views
  • 1 replies
  • 0 kudos

Resolved! Upgade

How can I upgrade a second phone using my original my02 on a different phone

Roblee1 by • Level 1: Joiner
  • 505 Views
  • 2 replies
  • 0 kudos

New and old mobile deal.

I have been with 02 for years and I have just 'upgraded' from a plan costing £9.92 per month to one costing £8 per month with more minutes, etc. My question is two-fold. Why do O2 not inform their existing ,valuable' customers that they are paying mo...

STRINGZ by • Level 1: Joiner
  • 558 Views
  • 2 replies
  • 0 kudos

Resolved! Leaving o2

I'm trying to leave O2 but no one at O2 answers my call...... 

P99 by • Level 1: Joiner
  • 419 Views
  • 1 replies
  • 0 kudos
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