Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Tarriff

I believe my phone is now out of contract. Why are you still charging me full tarriff. Surely yo should have reduced my charge to sim only.

Move to pay and go from pay monthly

I wanted to swap from contract to pay and go. On the chat informed me that my old sim card wil be working till new sim card arrived. It should happen 23rd Nov. O2 sent me new sim card 26th Nov and 27th my old sim stopped working without new sim card ...

O2 not cancelling contract

I moved abroad earlier this year and contacted O2 to cancel my contract in September. They cancelled it and sent me my final bill. A month later they reinstated my contract, took money from my account and have now sent me yet another bill because I c...

Why is my bill so high

Hello. My standard bill is £33 a month. I don't understand this. I should be getting my phone free with the Virgin big bundle. And before I switched to the big bundle I paid around 8£8 or£9 per month. What is happening.

Resolved! Payments

Hi im due to pay my bill today but am having finacial difficulties atm Ive spoke to someone before but got cut off Is there any way of helping me through this period N basnett x

Resolved! O2 Travel Inclusive Bolt On on Sim Only Monthly

What sim only monthly contracts qualify for O2 Travel Inclusive Zone Bolt On?So these are the countries out of the EU but in O2's inclusive zone. This is very unclear on your site and when trying to but a new contract.

Resolved! I’d like to refund an order please

Made an order for an iPhone 15 monthly payment last Wednesday been told I’d get an email within 48 hours from the credit team, currently Monday 16:13 I’m sending this still no email. Been on live chat 3 times and been told I’d get one the next day by...

Resolved! Changing payment card

How do I change my payment card

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Unable to pay my bill online

I have logged into my o2 to pay my bill but screen isnt loading up to pay..have tried over multiple days .It will take me to other topics on my account just issue paying my bill.Can i call instore to pay bill ?

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