Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

My O2 reception

My phone reception has progressively gotten worse over the last few months. I can't even make a call for longer than 30 seconds without it sounding like the phone is under water - the O2 Mast in our area has been under maintenance for many months! Re...

Kam1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Cancellation

I’m coming to the end of my minimum contact, actually it’s today. I’ve been looking for a while and I can’t find out how to actually cancel my contract. I want to move to another company, one that’s a lot cheaper but as I said, I can’t find out how t...

Liam8 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Upgrade promo code not working

I'm due for an upgrade an I recieved a promo code recently which was supposed to discount my upfront cost of a new device. The upgrade had to be made by the 15th of October 2020, but I have been trying to apply it today, on the 14th and it says the c...

Matt9393 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Wrong Delivery Address

So, bought a phone this afternoon from 02, and DPD texted me a few hours later telling me that it's going to be delivered tomorrow. Great - but to an address 02 gave them, which is 100 miles away and I haven't lived there for years. 02 has my current...

O2 blocking texts from my Greek bank

Is anyone else having this problem. I am trying to do some banking at my Piraeus Bank and they send texts to complet the transactions. My texts are getting blocked by O2. Has anyone else experienced this. Does anyone know if other networks are the sa...

Ruth1 by Level 1: Joiner
  • 11 replies
  • 1 kudos

Resolved! Samsung J4 + Text Message Problem

I have a Samsung J4 +, every few weeks it stops receiving text messages, the only way around this is to come of the network, manually search for new provider, register on network, then change back to automatically connect, text will then come floodin...

Paul-H by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Can I order additional sims for O2 Sim Only Unlimited Tariff?

Hi, How can I order additional SIMS to share the data? I have a smart watch and a tablet I would like to share the number and data with but could not find out how to order additional sims and bind them to my contract. Thanks

spamalam by Level 1: Joiner
  • 1 replies
  • 0 kudos

Lost phone

I have lost my phone. I called customer services and I keep being cut off after waiting about 5 minutes. What should I do?

Pamela1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

roll over

hi, I have an agreement with 02 to have my £13 fee rolled over to next payment date, however I am unable to use data or make calls, can anyone help?

deedee by Level 1: Joiner
  • 2 replies
  • 0 kudos

phone number transfer

Just moved from plusnet to o2 ( who have the PAC code ). When does the number get transferred or is there something I need to do online. ?

Mike25 by Level 1: Joiner
  • 1 replies
  • 0 kudos