Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Debit collection letter for Ipad

First time posting here, so I have a couple of iPads, phone and Apple Watch on contract with 02 been a customer for over 10 years. I’ve been working away from home for about 2 Months and a half to get home too fined out I some how missed a payment, t...

My bill

Hi I’ve just noticed my bill this month and I am in complete shock I have decided to leave open can you help me as I feel like I have been robbed

Noelene by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Phone account

Hi I would like to pay my bill and my phone has been completely cut off!

What's going on with o2 Phone Accessory's.

On Monday, I placed an order for 2 items to be added on my next month's bill. I did this over the phone and everything went fine. I was told to wait around 3 to 5 working days or next day. However I haven't received an order confirmination and it's n...

Resolved! Payment

Hello I have got an unpaid bill at the moment, I need to change the date as I have a new job and my wages fall differently. Also could someone please take the bars off my phone until Friday when I will make full payment and start looking to upgrade w...

Frustrating customer service

Anyone else find O2 customer service really frustrating? Can never seem to get through to anyone. If you click on issues it just keeps putting you round in circles. I am trying to ask about poor network in a certain area but can't get through to anyo...

Network3 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Order

I’ve just brought an iPad on contract.( didn’t realise I had already ordered it). It’s pending in my bank but nothing has shown up on my account and no email has come through. Is this normal?

Resolved! Sim swap

New phone and new sim. So done sim swap about 4 hours ago but still unable to make calls or texts. This is now becoming a problem as only phone in the house plus used for work. How long does a sim swap take?

Kt2681 by Level 1: Joiner
  • 1 replies
  • 0 kudos