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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Resolved! Defence discount service

I’ve just taken out a new iPhone and I am trying to add my defence discount service as I have a card as I am an ex forces. It’s asking for pay slips or email address which I haven’t got as I’m not in the forces anymore, how do I get this discount app...

Resolved! Phone bill

Hi! I keep getting a text from o2 that my payment for my phone is over due.this is not the first time and I’m getting annoyed! I already set up a new direct debit like 2 months ago through a phone call and still getting this kind of message. Why don’...

Resolved! Credit

I am from Slovakia. I couln't recharge my phone. When entering my address and directional number of residence, the system has not accepted the direction number from Slovakia. You can help me.Thanks. Jan

Resolved! Active sim

Hicant active my o2 sim

Resolved! Upgrade

My son has an o2 sim contract, he recently took out. He is due and upgrade. Can he now take out this upgrade will he have to pay for the 2 contracts. Not sure Thanks for the help

Resolved! Sim deals

Why do I need to order a new sim to qualify for the 10gig pay monthly deal? I am currently paying £10 per month but get only 7 gig on my current sim. What’s the reasoning behind this? Thanks

Resolved! Adding new device

hello I've just got an upgrade earlier this month and I've noticed that 02 have a Microsoft Xbox series S available for pay monthly contract, I'm wondering is it possible to get this as pay monthly as I've seen online that you can only have 1 device ...

Resolved! How long on new o2 sim before i can port number

I have a new o2 sim which i got for the volt benefits but my current sim with Virgin contract dosent expire until Jan. Will i be able to port my number over then or is there a time limit on porting over?

Resolved! SIM card

I have added my SIM card in as shown in the videos but I still can’t ring out or in so can’t ring o2 for advice

Resolved! Conference call

Hi does anyone know why O2 network doesn't let me do conference calls. I tried different network sim they work fine except O2.

O2

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