Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New contract end not displaying/updating

Hello! I need help regarding something odd. So I have a Sim only 30 day contract. This is for two phone numbers both on the same Sim only 30 day contract. When I log into My O2 app or Online And View the contract end date, which was the beginning of ...

Help with Airtime Overdue Bill

Hi there, over the past few days I have been receiving messages from O2 informing me I have an overdue bill for airtime. I have followed the link with each message to take me to pay, but there is no direct payment section for the airtime bill. Instea...

Resolved! Bill

How can I get out of my contract and go with a decent provider I've been with you since I was 17 I'm now almost 40 and my contract originally started out at £32 it's now £62 a month I understand things have gone up but your just taking the *bleep* no...

Incorrect bill

Phone upgrade effected 28 February 2024, but due to phone not being suitable returned to 02. Phone shows received by 02 21 March 2024. Unable to restart upgrade as system showed order processing. Please try again.electronic sim would not work nor wou...

My O2 site awful

The my O2 platform is absolutely rubbish, it is no help what so ever

Resolved! Lost phone

Hi I have lost my phone so will be doing an early upgrade but how do I get my number transferred onto the new phone when it arrives please? thanks

Resolved! Travelling abroad

Do I have to tell O2 I'm going abroad?

Tarrif change

Ive chosen the wrong tariff is their anyway i can change it i wanted unlimited data text and minutes but for some reason it has addedd the wrong one on could you change it for me please

Resolved! New number

I need a new number as I am being constantly harassed on this number please

Resolved! Confusion around Airtime plan on my pay monthly phone

Hi, I was hoping someone might know a bit more about cancelling airtime plans within the minimum contract period. I've been with o2 for over two years now, and I know online it says you can unlink and pay monthly for the phone. I just tried to ring o...

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