Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

payment date

Hi. I change my payment date to last month to the 15th of feb? I have my statement through and it states my bill date is still the 6th? Can you help me please

Resolved! upgrading - SIM only

I currently have a SIM only deal paying £25 per month for 45gb. It is upgradable. So if I "upgrade" to a different SIM only deal (in MYO2 but via uswitch) will the new one just take over and cancel the existing or do I need to cancel the existing fir...

Cancelled a contract, still in contract.

I cancelled the contract about a day later over the phone to ensure it was all sorted, told it was however I am still in contract.Phoned which was busy for over 15mins, then left on the phone just now for over 15mins, while the guy told me to hold wh...

Resolved! Want to end my contract

I want to end my contract please

Resolved! Direct Debit Cancelling

My Bank Account states O2 cancelling

Resolved! Switch up - Cannot move number from old to new phone

Hello, I've been with o2 for a year and pre ordered my new Samsung Galaxy S24 ultra instore using my switch up plan on Thursday 18th January which was delivered yesterday. I then tried to order a eSim swap from my old O2 S23+ to my new phone but neit...

Sim stuck in processing

I want to make a complaint about the appalling service from you, my sim has been stuck in processing for 8 days and you are doing nothing to fix this

Resolved! International Charges

Hello everyone! I have a question, should I be charged for call that I haven’t answered? I’m currently in Australia, there is 11 hours time difference between here and the UK. Whilst I was asleep overnight I received 2 phone calls - obviously these w...

Resolved! Cancel Sim Contract

How can I cancel my sim without needing a STAC or PAC code?

Paying a Final Bill

Hi all, After some help if anyone could assist me. I recently took the decision to swap from 02 to Sky Mobile after many many years with 02. I used my PAC code to swap my number over and then received a letter through the post as expected telling me ...

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