Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! lost phone

lost my phone now i can't access my 02 as i need the phone number

Proof of usage

Hello, I requested a proof of my phone using o2 network. I have a o2 refresh contract. O2 have been sending a document with a wrong date. My phone was stolen on 7 of march, therefore I need a document showing a proof of usage until that date to activ...

Resolved! CANCEL MY PAYG SIM PLEASE

Please action the above, I’m on a flight to Bali so cannot call. I’ve cancelled the DD but if anything is outstanding, please invoice and I’ll pay. Confirm once actioned. Thanks a lot, Felix

Resolved! Account Number: *********

Hello! I pay for an iPad with a sim. I’ve lost the SIM card, i need to change my billing address and I can’t login to anything on 02 as my account has the number that belongs to the lost SIM card.

Resolved! O2 Travel

Hi,Is there any way to get credit back onto my bill. I had activated O2 Travel while on a cruise, while docked in the Bahamas but unfortunately I was only online for 5/10mins then could not connect again. I tried and even received a message thru the ...

Resolved! don't renew my phone contract

I want to make sure I dont renew my phone contract at the end of the 24 months

Resolved! I have been scammed

I was scammed and O2 sent a new iPhone 15 to an address in Leicester. I am an 86 years old disabled and living in Norfolk. I have told O2 what happened but they have ignored all my emails and cut off my phone and passed my account to a debt collectio...

Resolved! Can't find esim with new phone.

I have received my new phone, but says I need qr code to swap them over...I've looked through all my emails and I can't not find one, not on my app or account either.

Resolved! Cancel contract

I wish to cancel my contract can I can do it via my o2 app

Resolved! VAT BILL

Hello, I was wondering if it was possible to have VAT Breakdown Bills for both my pay monthly accounts from January until April if possible please.

O2

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