Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 231988 Views
  • 2 replies
  • 2 kudos

Can't get through to customer service

Why can't I speak to a Human being instead of a bot? No-one answers the phone, it constantly rings out or be put on hold for hours with an ear bursting background music but still nobody picks up the phone. I only want a replacement sim for goodness s...

Lainey67 by Level 1: Joiner
  • 537 Views
  • 1 replies
  • 0 kudos

Resolved! Stolen sim

My phone was stolen i need to replace my sim but i dont have a phone to call with.

Resolved! Regarding student discount

I recently got a new simAnd I need to add my student discount.The store guy told that I can do this by sending my discount code from unidays to 61202.But I m getting the following message as reply "O2: Sorry we didn't recognise that. Please check you...

lonesage by Level 1: Joiner
  • 3115 Views
  • 10 replies
  • 0 kudos

It won’t let me go in

This comes up when I try to log into my account on the app and when I log into my account online it logs me in but doesn’t show what devices I have

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Keisha by Level 1: Joiner
  • 249 Views
  • 1 replies
  • 0 kudos

Paying twice for 1 phone

************ I am being charged twice for one phone. why is this. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

my bill

i need to make payment for my bills i paid devices but it wont allow me yo pay the lines

Meltem by Level 1: Joiner
  • 306 Views
  • 2 replies
  • 0 kudos

Can't find my account on my app

My son phone was on virgin but I've never been able to check is bill since moving to 02 can you help

Andrew20 by Level 1: Joiner
  • 292 Views
  • 1 replies
  • 0 kudos

Resolved! Country Prefix When Abroad

Hi, my partner and I are going to a few countries in Africa soon. We do not need the Travel bolt on as we will not be using our phones much. We both have UK registered phones, if I need to call or text her when in say Zambia should I use the UK code ...

T56 by Level 1: Joiner
  • 356 Views
  • 1 replies
  • 0 kudos