Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

extra payments

I paid my latest bill twice by mistake, how do I go about getting one of the payments returned to my bank account?

Calls

Hi can’t make calls abroad why ?

New monthly contract esim

Just ordered a new SIM only contract, does the esim get sent to me via post or via email as I havnt had an email yet? Thanks.

Resolved! Account

Hi I need help blocking the SIM card in my phone

Mispelt name on contract

I just agreed to a contract in a call with O2 and the phone was cut off. My name has not been correctly registered by 02. I had been repeatedly spelling my name correctly to the women I spoke to, and explained that the correct spelling of both my fir...

Resolved! ESIM

Have a new Samsung A35 mobile and it's asking me to download esim on to it and to contact O2?Can't find a number to contact O2 to do this.

Help

Phone not working

Resolved! Suspicious texts coming from same number as O2 legit number

Hi all Have received the following text: Hello. We're getting in touch to let you know that you're currently out of your minimum contract term and your monthly Airtime Plan is £10.11*, this excludes any current discounts you may have.You can choose t...

Pay off device plan in full

How do I pay off my device plan in full.

Returning a phone

I recently returned a phone due to a change of mind and it arrived to O2 on 20th of May. Still in my O2 it shows processing and it wont let me do anything. When I returned my phone there was also an esim in it. So, now I am without any SIM card and h...

O2

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