Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Billing Broken?

Is it just me or is the billing system broke? I just get 'there was a problem' if I try to look at one of my accounts.Support is 'offline' too.

woodmj by Level 2: Apprentice
  • 3 replies
  • 0 kudos

Resolved! Data usage history

Hi, I just phoned O2 and they told me I used 4GB of data last month. My O2 app says I have 9.78GB left out of my 10GB allowance which renews in 5 days. I know I only ever use around 500MB each month. How can I find my data usage history please? I've ...

GP8 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Lost phone so can't reach O2

Hello, I lost my phone and need to communicate that to O2 but can't since I'm without my only mobile. I looked at O2's website far and wide and haven't seen any email address, so I'm practically unable to communicate with them.I also can't access the...

acheronte by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Cancelling contract

I've just bought a contract phone online two days ago - just realised I can't find my passport so im unable to pick it up. The guy said he can't do anything before I cancel my current contract. My current phone is broken and I seriously don't know ho...

Derbhla by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Renewing Big Bundle

Hello, is there a way of renewing £10 data Big Bundle if it runs out before the renewal date. As far as I can see the only way to get more data is to buy a Bolt-on but can the Big Bundle be renewed early? Thanks

koala321 by Level 6: Acolyte
  • 2 replies
  • 0 kudos

Resolved! Upgrade

Hi I've just upgraded does my chrome book come automatically 

CLimo66 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! insurance

I want to discuss the problems with my phone.

Resolved! Phone locked

I went to Greece for 50 days when I landed in uk my phone had been disconnected and I couldn’t make any callsmy monthly bill was £72.00 I ended up paying £120.00 to have it teconnectedi am leaving for Greece again this time for 6 months will it happe...

Sue12 by Level 1: Joiner
  • 2 replies
  • 0 kudos