Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Benefits for longtime O2 users?

Hi, A friend recently told me that apparently the length of time you have been with O2 on Pay as you go, which for me is about 9 years, builds up a credit which allows a better deal when you upgrade to a contract phone. What I understand from what sh...

Resolved! Changing account holder's name

Hi,My pay monthly account is under my day's name because my credit rating was too low 2 years ago. I've changed the payments settings shortly after so that I am the one paying for it now. However I'm due for an upgrade and was wondering what the proc...

Resolved! text messages not delivered

i am on text and web tariff but only some text messages to o2 mobiles and none to other uk mobiles are getting through even though phone says its sent. also no delivery reports coming through even though requested in message settings. i have a samsun...

My Family Discount Not Being Applied to Some Members

Hi, sorry about the complicated situation, but essentially, I'm part of my mum's 'My Family' group on O2, it's confirmed by my number being listed on her My O2 page as being part of the group. However, since I transferred my number from Pay Monthly t...

Resolved! Pay & GGG sim ordered, a couple of questions

Well, I finally did it, ordered my Pay + GGG sim, just a couple of questions before it arrives if you'd be so kind: 1. I'm guessing that I have to activate the sim and then carry out the pac code stuff to keep my number. 2. If I set it up at the begi...

Resolved! Mis-sold?

A week ago I received a call from O2, saying that they would like to upgrade me as a way of saying thanks for being 'a loyal customer'. During the call, Wi-Fi, unlimited texts and internet were mentioned, along with a free phone. I received the free ...

Resolved! Phone dead 18 months into 24 contract

Took my galaxy s2 out yesterday on about 90% charge, 20 minutes later and it's off, cant switch on or charge, will try a new battery from a friends phone but it sounds like it's a hardware fault from what i've read. Can o2 get this sent off for repai...

Resolved! Can I upgrade to a higher iPhone tariff 12months into my contract

Hi, I am 12 months into my contact on my black berry on a £21.50 per month contract.I want to upgrade to a £26pm iphone 5 contract (£for the the handset)would I be upgrade to this ? thanks Cameron

Resolved! Sim swap

Hi, I earlier today I completed request for sim swap from Micro sim back to a normal sim, within 1hr my sim was deactivated but still waiting for my new sim to activate... Any ideas how long this will take. I can't believe that O2 don't deactivate/re...

Resolved! Pay Monthly handset Cost refunded??!!!

I am due a upgrade one month earlt and I want the iphone 5..it says handset price £79.99...phones4u have offered it for £25...I have just spoken to Palas on o2 online to see if they can waive the handeset price for me....he said I would get it refund...

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