Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Not receiving texts when back in range

My wife and I have both switched to O2 from T-Mobile and use HTC One Xs. My wife's office has poor reception, meaning that she frequently doesn't have a network connection when in certain areas at work. On T-Mobile, I was able to send her a text when...

Resolved! Really poor signal with new phone

Ive been with o2 for as long as i can remember an never had a signal problem over the last year its been getting worse with frequent loss of service but ok most of the time. I got a new phone at christmas on o2, an xperia miro and im using my old o2 ...

Resolved! new to android phone and simplicity tariff

Kids upgraded me for christmas from an old fashoned samsung 5230 to a HTC Desire. My tariff is standard simplicity..free landlines, 300 mins any netwoek and the weird (to me) daily data thing. Kids told me i meed to add data bolt on but that doent ex...

150Mb extra for 6 months

My wife followed me from Three to O2 last month. I'm on a monthly plan but she came over on PAYG. Before Christmas there was an offer that if you activated an allowance before 24th December and activated allowances every month of the 6 following mont...

Resolved! idata.o2.co.uk

Hiya, hoping for some assistance here. I've been looking at my bill online as my 500mb of data allowance for the last two or three months is also used up. I've connected to wifi at home and work and for three weeks in December was at home poorly so d...

Signal/mast failure - Islington, London, N1 - last 7 days!

Anyone else having this issue? Seems to be ongoing intermittant since last Tues 18th, though since the weekend we have had no reception on our street at all?!?!? Also seems to be dodgy all the way on Upper street as well. Spoke to O2 support yesterda...

Resolved! My o2 (android) showing PAYG instead of/and my monthly account

I have been with o2 for years on PAYG and in December I logged in to my account online and upgraded to a new monthly contract with new number. My o2 account online on a laptop or desktop shows my monthly contract and my PAYG account details with ever...

Resolved! You Billed me TWICE.?!

Hello, tried to find a contact email which i couldnt find.Also the "web chat" is not available so i have to post here. I payed my 2 phone bills on the 5th of JAN but you still take the money from my bank (direct debit)?I have the second phone's direc...

Resolved! On&On tariff tethering

Hi I have a sim only contract with O2. Its on the sim only On&On tariff. Is tethering included? Thanks Alex

Resolved! Top up extras

Hello everybody. I was sent a text last month telling me that if I topped up by £15 02 would add another £15. This amount has not been added to my account! Also how long does it last when added? Thank you

O2

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