Pay Monthly
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Forum Posts

FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 122116 Views
  • 27 replies
  • 5 kudos

unauthorised charge for premium text

HelloI have been charged £8.51 on my last phone bill for a Premium Text received from 79910.Today I called O2 to explain that I did not request that premium text message, and that I should not pay for something I have not requested. I actually don't ...

Anonymous by Not applicable
  • 31695 Views
  • 33 replies
  • 0 kudos

Resolved! Lost iPhone4S want to buy iPhone5

I am currently traveling abroad and I lost my iPhone 4S. I am a 12 month Monthly customer. What are my options to buy the iPhone 5?Do I have to start a new 12 month plan?Can I simply buy a "unlocked SIM" iPhone 5? How much (32GB)? And how soon can I ...

Anonymous by Not applicable
  • 1194 Views
  • 4 replies
  • 0 kudos

Resolved! Porting restrictions?

I ported my main number from O2 to another network but the grass is not always greener etc. I'd like to port it back. I was on PAYG and plan to switch back to same. Not bothered about getting the exact same tarrif. Are there any porting restrictions ...

Anonymous by Not applicable
  • 928 Views
  • 3 replies
  • 0 kudos

Pay as you go text and web tariff

My contract ended today and so i had to reactivate using a new SIM and i have just topped up £10 only to view my balance for it to say i have £9.00. I am confused as to what you have charged me a £1, for as i have only just topped up and not used it ...

Anonymous by Not applicable
  • 1826 Views
  • 6 replies
  • 0 kudos

Sim Card For Pay and Go

I have an old pay and go phone but the sim card has been transferred into my new phone.I would like to get a pay and go sim card for the old phone -- i would like a sim to top up just when needed -- not a £10 / £15 monthly top up.Is it possibel to bu...

Anonymous by Not applicable
  • 1147 Views
  • 6 replies
  • 0 kudos

understanding my online bill???

What you've paid, what's due, and when.Bill date28th September 2012Payment due on12th October 2012Latest bill amount£66.38Balance*£66.38Next bill date28th October 2012 This is what my last bill has come up as ... Does balance mean that i dont owe the...

Anonymous by Not applicable
  • 840 Views
  • 2 replies
  • 0 kudos

O2 STUDENT OFFER LIE?

I am interested particularly in £50 FREE credit for Pay Monthly customers. I was speaking to O2 customer service 4 different people over phone. And can't explain me how to I get this offer. Neither customer service representatives nore at the store. ...

Anonymous by Not applicable
  • 2424 Views
  • 8 replies
  • 0 kudos

iPhone 5 sim swap

I've sold my iPhone 4 and received iPhone 5 today. As I'm on contract it says I have to sim swap... To do this I have to give in my number and receive a text to my old sim for a code.. How can I do this when micro sim wont fit into any phone devices ...

Anonymous by Not applicable
  • 4133 Views
  • 2 replies
  • 0 kudos

MMS charging and connection problems

I am on contract where 20 picture messages are included, I rarely use them but when I do, I'm getting charged and it doesnt deduct the amount in my allowance either. Why if its included? (and no i havent went over my data allowance, it says MMS charg...

Anonymous by Not applicable
  • 915 Views
  • 2 replies
  • 0 kudos