Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Back from abroad

I did not change my plan when i went to spain but i got a text saying i was on an international plan,does it automatically revert me back to uk charges now i am back or do i have to contact o2.

Resolved! O2 privacy policy

I'm a pay monthly customer and I was just about to sign up to the O2 wifi service but checked the Privacy policy first which stated.... "You also agree to information about you and your use of the Service including, but not limited to, how you conduc...

Resolved! Unlimited WiFi with BT as part of my contract.

Just noticed on my contract that it includes free unlimited WiFi as part of my phone contract.I already use BT Broadband at home, but this sounds attractive as my home account is not unlimited.I have BT's WiFi app installed. Will I need a special log...

Resolved! Cancelling Direct Debit

I'm furious with O2. I got a new contract in store back in March because it was a good deal - ie an O2 staff added friends and family discount onto my account and today I received the 4th bill, discount still not added onto my account!!! I'm beyond f...

Resolved! Switching to Simplicity

Hi. I have finished my contract term but I am happy with my phone at the moment so am thinking of switching to simplicity tariff but if i choose the 12 month tariff and a new phone comes out that I want can I upgrade to that without having to wait fo...

Resolved! Online services help

I received an email stating my bill is overdue and I have tried make payment online and am unable to call as I am overseas.The online payment systems and my o2 are not working and the online chat is useless.I was advised by the chat advisor to email ...

Resolved! getting a pac code after 1 day???

I have an O2 sim (which came with my new phone) it has a fantastic phone nuber but I am on another network, can I register this sim and get a pac code for it straight away or is there a time you have to have it for?? Thanks in advance!

Resolved! Discount for O2 refresh airtime contract

HiI upgraded (O2 store) to a Samasung Galaxy S4 on O2 refresh.As I work for the NHS I got a 30% discount on the airtime part of the contract (£22-£6.60=£15.40)- great deal IMHO.Any idea how long it will take for discount to be applied? was told about...

Resolved! i need iban number

hello i need iban numer o2 because i alredy in germany and i can't pay my bill by direct debit, i can pay bill only by germany bank so they need iban and bic number o2 account. please help

Resolved! Phone Reactivation Times

My phone bill was overdue as there was a problem with my bank account, but I didn't get an email or text saying that it was overdue they just cut my phone off. I have now paid the bill and have waited hours for my phone to sart working again but I st...

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