Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! The most terrible customer services experience for a new customer ever!

Hi, i'm looking for some help because I have lost the will to live trying to get this sorted out. 1. I ordered a phone and cancelled as it was out of stock and taking too long.2. I ordered an phone with new contract.3. Later that day I get a mail say...

ajfoggy by Level 1: Joiner
  • 1 replies
  • 0 kudos

Payment not showing

Keep getting a text stating that payment was not made and this was done yesterday. What’s going on?

Marzena2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Sim card

I'm having problems with my sim card how do i get a replacement one 

Resolved! Transferring the old phone number to 02.

Hi everyone I'm trying to get in touch with customer service somehow about transferring my old phone number to o2 for my new contract. Unfortunately I can't find the e-mail address.When purchasing, I stated my wish to be transferred as well as my PAC...

Wioleta by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Ps5

How do I add a ps5 to my contract ??

Ps5 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! No 5 Connection for 4 days now!

Hi There, I hope someone can help me. I have lost my 5G connection after international call. I have paid the outstanding amount last Friday and have spoken to several staff of yours that my 5G will resume after 20 minutes to 24 hours. It’s been more ...

Ricardo01 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Change my bill date please

Can you please change my bill date to the 6 th of November please as I don’t get money till then thank you