Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! cancelled contract

I’ve paid off a device and cancelled the airtime contract, but they said it can take 30 days for the number to be cut off. Is there a way it can be cut off sooner? And I will still put the final bill.

Loulou89 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Cancellation

I need to cancel my contact 

Pd111 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Qustions around switch from PAYG to contract

If this is the wrong board I apologise I currently have 2 PAYG mobile numbers with O2. I am thinking of upgrading both to a sim only contract and I have some questions. I have been alover the help section of the site but cannot find any answers and t...

DarrenGuy by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Address

I’m trying to order an accessory but my billing address is different to my current home address so the payment isn’t going through because the card is registered under a different address then i need the item delivered to, how do i change that ?

natalia07 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Leaving o2

Can you leave o2 tariff but keep the contract for your phone until the phone is paid

861 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Receipt / order confirmation

Hello, I'm after a receipt or confirmation of my order in a PDF format, I can't find it on 'MyO2' does anyone know how I can get hold of mine? I order everything online.

J-Pixel by Level 1: Joiner
  • 1 replies
  • 0 kudos

Airtime rewards

Where does the airtime rewards discount show on the o2 app? It still says it is charging me the original amount.

Holly23o by Level 1: Joiner
  • 1 replies
  • 0 kudos