Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Is my mobile included in my virginal media package

Is my mobile cost included in my virgin media package

Was my phone call genuine

I had a phone call from o2 today and wasn’t sure if it was genuine. They have sent me a pdf of a new contract of £20 per month with 100 gb of data

Resolved! 02 refund

O2 said I am due a refund but I find it impossible to get in touch with them to get my money back. Can anyone help?

Resolved! Change of address

I need to change my address, I was hoping to upgrade but I can't change it manually

Resolved! VAT Monthly Invoices

[Removed] Please supply all invoices with VAT breakdown including the latest bill dated 26 April 2024

Crown communication scam

My wife and I had been with 3 for the last 20 years. She was contacted by Crown Communications saying they were now part of O2. We were offered a new deal of £22 Per month for each phone however our 1st bill was for £73.80. We have now found out this...

Problem in cancelling contract with O2

I am really fed up due to incompetence of O2 system and O2 people. I had a Virgin mobile number that I thought I cancelled long time ago and never heard about it for long time. Then I recently got the letter of some outstanding bills in the beginning...

Bill

I paid my bill and it’s not letting me use data or call or text please help I spoke to someone yesterday they said it take 24 hours it’s been 24 hours please help

Resolved! Changing to a sim only contract

I have a contract that includes an I phone but I have now been given one. Can I change to a sim only contract please?

Resolved! getting proof of purchase

I have just upgraded to a Samsung s20+ 5g, the offer with the phone is free samsung ear buds, but to claim them u need to send proof of purchase but I got nothing from o2 when I did upgrade. I have tried to send the order confirmation but thats not g...

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