Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Auto top-up

I'm having trouble with the auto top-up on my phone. On the top-up date my allowance runs out well before it tops up - sometimes as long as 1.5 hours. Anyone else had this problem?

Call Alert

I keep getting (4 -5 times a day) a free 'Call Alert' from O2 referring to the same call. Switching the 'service' off by dialling 1760 has no effect, the alerts keep coming in. VERY ANNOYING!!

Resolved! pay monthly

why when i have an o2 contract i cant add another contract on to it as it keeps geting declined

Resolved! Upgrade now or wait until end of 24 month contract?

Completed a Web chat with an agent as my 2 yr contract is drawing to a close.I was basically told to hang on for the 3 months remaining as I will be offered a free upgrade at the end of my 2 years.What I need to know is, will the upgrade cause an inc...

Resolved! O2 complete incompetent.

O2 are becoming a waste of time, twice I have been charged for alleged picture messages to 0000000000001234 when I haven't sent any.All I get from customer services is that for privacy reasons they cannot disclose the number.I am now told that it's a...

Resolved! unable to view bill

I've had my phone for 4 months now and have never been able to view my bill. I can get to my account page but it says I have no valid products registered with this account. I have tried to get it sorted twice but it has never been resolved. Have just...

Resolved! What is the right SIM for me?

I know someone like me who knows so little and understands even less about mobile phones and tariffs and SIMs etc really ought not to be allowed loose and unaccompanied in this Community. But here is my question. I have a Galaxy S3 that I want to kee...

Resolved! Moving to Florida for the Summer

HiMy mate is on O2 Payg (Think its about £22 a month for his package).I am moving to Florida for the Summer, keeping my number the same as I have a reduced tariff on 3 to call/text UK numbers at no charge.Can my mate reply to my texts with him being ...

Resolved! O2 Refresh

Hi folks, upgraded to O2 refresh a while back, long story short, for one reason or another i cancelled my DD and was paying bills by debit card, but my acct is not showing i am on refresh. I only ever had 1 DD set up at time of upgrading (even though...

Resolved! generic network failure

re HTC WildfireDespite two sessions with live chat and being e-mailed two lots of the same information which as been followed to the letter,number and dot. I still cannot send pictures as attachments to a text message. Every time I get the 'generic n...

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