Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! paying off phone plan

Hi allI've just phoned O2 to pay off the remainder of my phone plan and is only been permitted to pay off all expect 19p which leaves me paying 1p per month for the remainder of my 19 months contract. I thought the idea of refresh was to be able to l...

Resolved! company calling to upgrade me

Hi, Ive had a call from a company claiming to be calling on behalf of O2???? never had this before as ive always upgraded via My02 website account??they convinced me that it was all above board and they are working on behalf of 02. I then had another...

Resolved! Did not receive top up

Hi....I just topped up 30 pound and didn't receive my top up let alone the extra I was promised! I'm furious!!!!!

Resolved! duplicate sim card

Hello..today I have lost my phone...seems like its lost, so how can I duplicate my sim card? I cant find any info on main page

Resolved! 3G phone on 4G tariff... Mixed messages - Live chat said 'yes' but told 'no' when asked in-store...

Hi, I am confused and a more than a little angry at the mixed messages I am getting from O2... I have an iPhone 4s (3g only) on a Simplicity Unlimited 12 month contract at £21 PCM... This gives me 1Gb of 3g data, which I go over most months... I noti...

No signal at home.

I have been with O2 for years, I have recently moved address and their live checker show the coverage as very good. I have no signal at home at all, or the surrounding area. I have spoken to O2 advisors who want me to pay around £200 to terminate my ...

Gloucestershire signal and 3G

Hi all,I've just moved house to Gloucestershire where signal and 3G appears to be non-existent. I've spoken with a few O2 peops and it doesn't sound like there is a solution to improve things. What happens in this instance? I'm on an O2 contract, but...

Resolved! Upgrading Contract...do bolt on's stay?

Hello everyone, I am wanting to upgrade my contract to a more expensive one through my o2 as I currently dont have enough data etc. The only thing is I currently have a o2 Open bolt on which gives me 30% off my bill each month and I am wanting to kno...

Resolved! EDGE does not work, painfully slow

Hi, I have found that when I cannot get onto the "H" or "3G" network, I cannot access data at all. The EDGE network is actually too slow to actually work. This is both at my place of work (Central London SE1) and home address. If EDGE cannot work in ...

Resolved! Changing Pay Monthly Tariff

Hello, I currently pay £37.99 p/m for a Galaxy S4, unlimited texts and calls, 1GB data.Is it at all possible to change the tariff to one that is being offered on the o2 store for £38 p/m but instead with 5GB data, or am I stuck with my current one? I...

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