Solved: mobile data

Anonymous · ‎28-08-2014

Hi there my mobile data allowance keeps getting taken even when I'm using wifi at home.
Can you please let me know if any of you are having the same problem as me thanks Glenda

Bambino · ‎28-08-2014

It's probably a good idea to just get in the habit of switching off Mobile Data when you don't need it. No sense in wasting what you've paid for and having to fill O2's coffers to top up, should you run out of data before your monthly allowance refreshes and you find need more.

I DO NOT WORK FOR O2

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MI5 · ‎28-08-2014

Make sure you turn off mobile data when connected to wifi because if your wifi doesn't stay connected always the phone will revert to mobile data.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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jonsie · ‎28-08-2014

Dependant on your type of phone, if you go into advanced wifi settings you can set wifi to never sleep.

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MI5 · ‎28-08-2014

@jonsie wrote:
Dependant on your type of phone, if you go into advanced wifi settings you can set wifi to never sleep.

If you have an iPhone, this option isn't available unless you keep it on charge all the time, so definately turn off mobile data.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎28-08-2014

If you don't turn your Mobile Data off your phone will go to it if you aren't in range of your home WiFi signal. If you only have a small amount of data on your tariff, it's always best to keep it switched off until you need it. You can find an on/off box to tick for Mobile Data in your Settings.

I DO NOT WORK FOR O2

jonsie · ‎28-08-2014

Yes I did state dependent on type of phone. iPhones are the main exception so yes, switch off mobile data at home to prevent charges.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎28-08-2014

If you feel data has been taken incorrectly then ring Customer Services and they'll check for you.

http://www.o2.co.uk/contactus

Anonymous · ‎28-08-2014

My mobile data is off at all times when using wifi that's what I don't understand.

MI5 · ‎28-08-2014

What phone are you using as it's possible that wifi is disconnecting when you lock the screen, as we've mentioned above....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎28-08-2014

If your sure you've turned mobile data off in your phones settings then speak to customer service.

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