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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! speed to refresh update

I'm just wondering when my amount to upgrade is going to changeI spoke to someone on the online chat after paying my recent bill who told me it would chabge. I paid it two weeks ago however it wasn't due until the 20th so i expected it to change afte...

Resolved! Abroad & can't text

Hi there. I'm on holiday in St. Lucia & have discovered I can't send texts to anyone. I've been abroad before & never had this issue. I have tried replacing the '0' at the start of the number with +44 but still no joy. Anyone have any ideas? Thanks. ...

Resolved! Improving systems? - no billing information on line for 6 days

Since my pay monthly phone is used exclusively by my teen I keep an eye on remaining talk time by checking on o2 website . (Have had some bills go over allowances when I haven't been paying attention) Dismayed to note that it has not been updated sin...

Resolved! Access to Itemised bill

I can't view the itemised bill on my iPhone - is it because I'm on a mobile version of the site? It does let me see my bill, but there is no option to view the itemised content... I click on 'latest airtime bill' where you might expect to find the br...

Resolved! Contract termination

Hello,I have just called 202 and cancelled my contract (leaving the country for an unknown period of time). Also, I asked to turn off my number tomorrow. However, it went down right in the middle of my talk with the customer service. And the phone sa...

Resolved! Switch from monthly to pay as you go

I had requested a switch fromonthly to pay as go on the 18.05.2014 as advised over the telephone as I am now in America and travelling to Australia for 13months but my switch hasn't taken place because they had a system update on the 19.05.2014 now I...

Resolved! No mobile internet (Possible ban)

I have recently switched from an Android phone to a Nokia Lumia 1520, since Friday I have had no success in getting a mobile internet connection. WiFi works fine and I haven't changed any of the APN settings, I have tried resetting all sync options a...

Resolved! Credit Check Referred

Hello,I've had an O2 pay monthly contract for over two years and always paid my bills in full and on time.My laptop is on the verge of death so I have taken out a O2 tablet contract.My order has been referred to Online Credit Check Referred. On My O2...

Resolved! "Echo" on my calls

I thought it was my phone (HTC ONE M8), however it appears to be heppening to other users regardless of the phone. I have a really bad echo on my calls. It doesn't matter whether they are incoming or outgoing ......talk about hearing myself speak!!. ...

Resolved! can I unlock a phone I no longer use?

I am on O2 PAYG. 2 years ago I bought a Nokia 710 from O2 and used it until a few months ago when I bought a Nokia 925 sim-free from elsewhere. I'd like to unlock the 710 and give it to a friend. I went online to ask a guru about this and was told it...

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