Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Out of Warranty, but brand new phone!

I bought a Nokia Lumia 520 the end of last month, when it arrived the screen was chipped and didn't work. So I phoned up the O2 helpline which advices me to return the item which I did, I've been tracking the items progress and it has finally arrived...

Resolved! Charged for a call I didn't make

I recently found that I had no credit left on my phone - checked records and found that I had been charged for a 1 hour 33 minute call. Looking at the details found that the call was made to a number that had called me earlier that morning - it was a...

O2 Insurance

I have been paying £15 insurance fee to O2 Insurance for almost 3 years. Now my phone (iPhone 4s) is lost and I claimed new phone. They are asking me to pay £150 !!!!!Why ? Sounds not fair.I'm an O2 customer for 7 years, using the same number for 6 y...

Resolved! download ringtone

Anyone know how I can download a ringtone to a Nokia 6330 - Used to be able to transfer i directly to a phone, but now it downloads onto pc - how do I get it from the pc to the phone? Can anyone help please?

Resolved! Travelling to Eygpt on 02 monthly contract

Hi how can I reduce my messaging or will I get charged for messaging abroad on my contract phone. Please

Resolved! Previous O2 monthly bills

How do I find the above?

Resolved! Stop Popup Showing Credit After Sending Text Message

Hi. The subject covers it all really. I'm on PAYG and I'd just like to know if there was a stop the popup/message you get reminding you of how much credit you have everytime you send a text! It's really annoying. Thanks.

Resolved! 02 saying that I'm using an obscene amount of data

My monthly allowances reset on the 1st of every month and on the 28th I received a text message from 02 that I had used 80% of my data allowance (800mb of 1gb). I have no problem with this as I was aware that I used a lot of data at the start of the ...

Resolved! I have paid my bill early, will I be charged twice?

Hi,I have just paid my bill generated on August 2nd that is due by DD on August 16th via the Make Payment function, but on My O2 it is still showing that payment is due on August 16th... do I have to cancel the DD and make manual payments in the futu...

Resolved! Sony Xperia Z1 Compact Problem On O2

HelloJust going to try and keep it quick and short well basically I bought a Sony xperia z1 compact simfree so meaning I can use any sim card I want to...What has happened ever since I updated the software via Sony website it don't accept any of the ...

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