Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New Contract / wrong tariff

i recently changed over to 02 - but i have got the wrong tarriff - i need more Data for internet roaming. 500 mins & 500 texts are ok. Is there anyway i change this without having to add bolt ons ? Thanks

Resolved! account

How can I ring customer services when my phone won't let me ring I tried and my phone just goes off says call batting I know I have a outstanding balance but how can I pay my balance if I can't get through even though I got a text saying ring this nu...

Resolved! O2/GiffGaff

I understand & know that GiffGaff is an mvno & uses O2 network to run on but just asking for a friend who is on GiffGaff..Why do I on O2 have better signal when we are in the same place & they have less signal on GiffGaff which is the same service

mms on pay as you go

unable to download mms pictures on my galaxy s3 is it a settings problem or not available on pay as you go

"Anytime Upgrade" from old Simplicity Tariff - odd Live Chat advice

Hello, I wonder if anyone can help... I am on an old Simplicity tariff with the Unlimited Web bolt on (limited to 3G). I have poor call/data signal at home inside the house, but can just about cope with TuGo, however O2 3G data here in (clearly rural...

Resolved! Staying on O2 but getting a new contract, how do I keep the same/old number?

So at the end of my contract, I plan on moving onto a sim only contract and keeping the same mobile phone and remaining on O2 however I am unclear on how I go about transferring the old number to the new sim? I am staying on O2 and moving from one co...

Late Landing Charge?

Late landing charge. Some charges can take four or more weeks to appear on your bill.Just noticed this on my latest bill.I could've understood this, if as the name suggests I had been roaming somewhere and it may have took a while to show on account,...

FRUSTRATED NEW CUSTOMER

I am at my wits end with O2 and I only placed my order yesterday! Ordered a ipad 2 air yesterday, no upfront cost £46per month. Came back saying due my credit history I would need to pay £75. Don't get paid till tomorrow so chatted with O2 several ti...

Resolved! pay & go costs

Where can I find the costs for pay and go. I do not want a monthly bundle. I have £10 credit on my phone and want to know what calls costs are, text costs and data costs. Nowhere can I find this info on the website only bundle charges thanks

Resolved! charged twice

I topped up £10 for the first time and my credit card statement shows I got charged twice. Once by MIP*02 UK TOP UP and then again on the same day by O2 PREPAY TOP-UP.Anyone know what's going on. I've tried the live chat but get disconnected every ti...

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