Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Bill

my bill goes up in april why is it gone up to £33.54

Resolved! Replacement SIM

I recently lost my phone. o2 barred it for lost/stolen and IMEI, and sent me a new SIM. I have now found the phone and am trying to activate the SIM, without success for 24 hours. o2 told me the lost/stolen bar had been removed but has not mentioned ...

VAT invoices

I need VAT invoices, please. Cab I have all invoices, since VAT was ignored, reissued with the VAT stated

new sim

hi i have rec'd my new sim. I want to check about installing it and will llose details friom my previous sim

Direct Debit Payment

Direct Debit of £29.32 paid on 04/09/2023, but when checking my account it seems another is due on 19/09/2023. Can you explain please? Michael McKeogh Account Number: (Removed) Mobile Number: (Removed)

Resolved! Data halved after an order I didn’t make

Hello, I have a SIM only contract and have had it for over a year now. I normally get 240GB and unlimited calls and texts for around £24. Today I got an email saying I had placed an order for a Vas Change and now I am only getting 120GB and unlimited...

Saying I don’t have an account

When trying to log into my O2 it says I haven’t got any services linked to the mobile number even though I’ve been with you for years

Resolved! text about an order I did not place

I have received a text regarding an order I haven't made. I have the order number, what can I do?Martin

I’ve been sent an email regarding order confirmation but i haven’t ordered anything

I’ve noticed this has happened to a few other people - i’ve been sent a text regarding an order which i didn’t place - VAS change? any ideas on what this means? I’m currently travelling in Australia so it’s hard to get into contact with o2 as it is s...

24 month sim only handset upgrade-3 or 6 months?

I'm on a 24-month Sim-only contract and understood I could upgrade to a phone contract after 3 months. However, on my account, it says 6 months. Do I therefore have to wait for 6 months?

O2

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