Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! new sim

I have broken the screen on my phone cannot afford to get it fixed. I have been given an old phone, which takes a bigger sim card can i order one?

lyndy11 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Mobile phone

I’ve paid my bill but I still can’t ring or text out 

Liam29 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Add on bill

Y can't I add on my bill

MILES21 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Front camera not working

Hi I have a heuwei p30 new edition and all of a sudden my front camera has stopped working, tried everything but still not working can anyone help me please

Macca81 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! 2 direct debits and only 1 phone!

After deciding to forensically check through my statements I’ve noticed I’ve been billed twice a month by O2. One is definitely for my monthly package along with the phone but I have no idea what the other is for and it’s been going on for quite some...

JOS by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Item is no longer in stock

I paid for an early upgrade and purchased a new contract for next day delivery, the phone said available so I proceeded to have it delivered to an address that I will be at only tomorrow. I then received an email saying it isn’t for next day delivery...

Jacoby by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! upgrade

i upgraded was told item would be delivered next day on tracking it said 2 days after 2 days no item was delivered and said it would be another day and would be delivered by 6 and 7 oclock but was not delivered then got message it would be the next d...

Resolved! Upgrade

I did an upgrade online 6/12 ,was told it would be delivered the next day .Then was e-mailed and told it was out of stock and they were waiting for stock to come in,Its been over a week with no contact from them at all,any one else experiencing the s...

Lynn13 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! HELP!

So my contract is due to end next month, but O2 decided to cancel it now . I’m left with no number available no data nothing. Can’t call anyone and no one can contact me. There’s no live chat available which doesn’t help and complains team couldn’t c...

Gin1 by Level 1: Joiner
  • 2 replies
  • 0 kudos