Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Wrong number for my ipad

Hi I am receiving my new iPad today with an E sim already set up but it’s the wrong phone number. How do I change this? It’s been set up as an old number that I haven’t used for years and isn’t even on my account information anymore.

Sim Card not received but Direct Debit taken

Hey all, So changed address and upgraded my Virgin media package and got offered a sim card which is great, took up the offer which is great! However.... 22/05/2024 the order was confirmed. (Sim estimated delivery 5-7 days)06/06/2024 Direct Debit tak...

Resolved! New Sim Card

Hi, I ordered a new SIM yesterday transferíng over to O2 still using my old number [Removed] . I have just received a text telling me you have issued me a new number . Please can you rectify this ? thank you x Amanda Kember [mod note: phone number re...

Resolved! Using phone abroad

Do I need to activate my phone to be able to use it abroad (Greece) or will it automatically do this?

Resolved! Return to O2

My account was terminated on 18 June by BT as I decided to transfer my internet account to EE and without thinking I asked for my mobile phone services to leave you to go EE also.I am really sorry but this was a mistake am I able to re-instate my acc...

Resolved! Network gone off

I have ordered a Samsung watch on my contract and I wanted to have an esim and have access to my phone however, it states in my email that I have changed tariff and now have no network coverage. What can I do?

Paying a Bill

Trying to login to my account and requesting a passcode to be sent to my mobile. Not received it after numerous attempts. Tried calling 202 from my mobile and says Network not registered. how do I pay my bill to get phone back online?

Resolved! cancel contract

Hi i would like to cancel my contract please.

return sim card

By mistake I buy sim only card. No need that any more. How to cancel order?

[Removed account number]

hello, is it possible I could re set up my direct debit back up please. I fell compl behind the last 2 months due to other financial stuff coming out off my bank account. I can still pay 30 a month as that was reasonable for me and I could afford so ...

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