Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Data abroad

Data roaming not working abroad

Darius2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Delivery date different on tracking dpd

I have an exchange arriving Thursday 30/12/2021 but when tracking it it says Friday I need the phone on Thursday as it's faulty and isn't usable so It can be exchanged for one that works will it be delivered Friday or Thursday as o2 says 30/12/2021 a...

Resolved! My bill

I need to contact someone regarding my bill but as am unable to ring or get onto the 02 app dunno how to do that

Bob7 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! !!!Help!!!

So I ordered an iPad for my daughter, on the website and at the checkout it stated they would deliver to my local store by the 23rd of December, so I filled out my details and checked out, then checked my emails for confirmation and the tracking deta...

Resolved! Exceptionally high bill

My monthly combined bill for my phone and tablet came through yesterday. It was £410.88!!! Usually it's £22.89. I've had the absolute month from hell and this has just stressed me out beyond belief. I've been with 02 for many many years now, have alw...

Resolved! Data roaming in Greece

I am in Greece and my phone has no data. I have a pay mouthy plan with allowance in all of Europe I have calls and messages coverage but no 3G/4G

Gr157 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! My bill

I just writing to you to tell you that iam sorry about the overdue payment but I can't pay till Friday but my mums I'd not well and the have cut my out going calls off and I need my phone cause of my mum please can you help me with this my phone numb...

Heather9 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Pay monthly phone

I ordered my new phone and it’s been 2 days it’s still under review the phone should be delivered today but haven’t got it yet