Pay Monthly
Get help and support from other community members with your Pay Monthly service.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18749 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 189301 Views
  • 2 replies
  • 2 kudos

Resolved! Bill payment

I want to pay my bill before it goes past the date and I have tried to pay my bill through the app but the details will not load. I also tried to go to the website as well but it is also having the same problem.

Sim1 by Level 1: Joiner
  • 140 Views
  • 1 replies
  • 0 kudos

Resolved! Recycle Question

I've upgraded to the pixel fold. I have a z fold 4 to recycle My question is how does the Bill Credit work? Is it added to the account and used first or do they split it over the 24-month contract? My contract is £22.99 the phone is £42.70 and my fol...

Invoice query

I recently queried some premium rate charges on my account and was assured these would be credited but they have appeared on my latest Invoice and no £5 credit as promised

Resolved! call cost

On my bill to July 7th there is a call on June 12th to a premium rate number, 08716630625, for 22minutes and 7 seconds that cost £14.376. I do not recognise that number. Can you give me more details on that telephone number

John50 by Level 1: Joiner
  • 334 Views
  • 5 replies
  • 0 kudos

Resolved! Problem with payment

Dear Sir /Madam, I have paid 2 bill's so far but I can't pay my other 2 bill's through my O2 account unfortunately it says Error everytime I try to make payment please put in my account the other 2 bill's so that I can make payment without problems. ...

NY123 by Level 1: Joiner
  • 316 Views
  • 2 replies
  • 0 kudos

New contract

If I upgrade to plus plan what happens to my contract I have now

Fluffy50 by Level 1: Joiner
  • 195 Views
  • 2 replies
  • 0 kudos

Resolved! Billing

Hi, I am having to pay my bill a day late , will this cause my device to be restricted.

Imessage not verifying

Moved from Virgin Media in May and not had any issues with iMessage or FaceTime since today. Not able to send a message to 48369. Any ideas on how to resolve this?

mtj98_ by Level 1: Joiner
  • 559 Views
  • 7 replies
  • 0 kudos

Resolved! iMessage not working after switching

Can someone help. I’ve recently switched from EE , my number has finally transferred but now unable to get iMessages and FaceTime,thanks Dan

DanDan2 by Level 1: Joiner
  • 616 Views
  • 6 replies
  • 0 kudos

Resolved! Student discount

How can i get my student discount added as code doesnt work and no one seems to able to help justv telling me to send the text which ive done but says wrong

ekelouise by Level 1: Joiner
  • 291 Views
  • 1 replies
  • 0 kudos