Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unable to log in to account

I am unable to log in to my account since I got a new phone! Now o2 is saying it can’t send me anymore codes. I need to access my account to change the data plan asap

New handset today and sim

My new upgrade handset and sim arrived today have put the sim inside the phone and have not had any service in my new sim and the old sim infact

Bill

My Bill has suddenly gone up to £21.76 From £8.70 Per Month. Is this a mistake. Need vto talk to somebody. Am 88 year old Pensioner and this is to high.

Pay monthly

Advised would add discount of 20% but hasnt and everything still at £8 for sim only that I verbally agreed Saturday with nitesh at £6.40 pcm

Deactivation

I have not asked for this and now you’ve increased my monthly charge to + £73 per month what is this?? Just confirming your order has gone through - thanks. Your order number is, and you can check on its progress through My O2: https://mymobile2.o2.c...

international calls

do i have international calls on my monthly plan?

Resolved! Roaming in Italy

Hi.Can I use roaming in Italy?

Why can’t I activate my o2 account

I’ve recently started a contract with o2, they have sent me an email to activate account, I’ve pressed link..it’s sent me a code all ok then asked for last four digits if bank account and post code and it’s saying that’s not correct !!!! any advise b...

Regarding deduct £30 Pound upfront but device purchase not done

I want to purchase mobile phone I phone 15 pro max payment process done deduct £30 after deduction some of credit checking process is failed. how can I recover my amount £30

Cancellation

Account number: Outside of contract and would like to cancel, only had the sim card as part of a virgin contract for cheaper WiFi Cancel with immediate effect [Mod edit: Please do not share personal details as your posts are visible to the public. Th...

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