Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cancelled my contract Account number: [removed]

Hi I cancelled my account on 21st may 2024 and paid off my contract in full. However I am still being charged for my air time tarrif. I explained to the gentleman on the phone that I no longer wish to be with 02 and to cancel my contract. [mod edit: ...

Resolved! Remove age restrictions

Need to remove age restrictions and can’t find the more button at the top of my screen

Resolved! I need VAT Billing please

Hi - anyone know how I can get VAT billing?

SIM

My last friday 28/06/24 ordered new sim card hasn't been delivered yet.

breavement

please be advised i lost my mother and has paid for her funeral that is why i am behind on my payments i can start from the end of this month to start paying back thankyou mr i rajput

Wanted to buy a data bolt on but only offering 8GB?

Until a month or so back, if I needed to top up my data I could log into my O2 and choose how much I want to top up. I need to top up now until my next bill date but the only option is to pay £22 for 8GB. Why can I no longer buy a small amount of dat...

New customer - direct debit error

I tried to move my number to O2 yesterday, the credit was not approved without a reason and today in the morning I received a email saying the direct debit is setup please give an explanation

Discount

I got a new contract yesterday but I cannot apply my NHS discount it keeps saying I've exceed the 28 day period. All the new info is updated in my o2 app

Billing error

my bill just randomly added two unauthorised Disney + charges

O2 Travel to Kenya

We have a pay monthly o2 account.my daughter is Traveling to Kenya for 15 days. are I right in thinking she can get unlimited data/texts/calls for £6 a day with our contract. if so. How do I activate this please ? Will her network show as ‘o2’ in Ken...

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