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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 330224 Views
  • 2 replies
  • 2 kudos

too expensive

i need to lower my monthly sim bill its £31 and i hardly use it and can't afford that much anymore.

claire41 by • Level 1: Joiner
  • 707 Views
  • 3 replies
  • 0 kudos

Verification code

I have a o2 sim which is faulty have been to the o2 store twice so they can verify my ID was told i will get email with esim however to log in to my account I'm stoll being told I need a code which is getting texted to the broke sim or esim I was nev...

Ashtihaji by • Level 1: Joiner
  • 490 Views
  • 1 replies
  • 0 kudos

Resolved! Lost Sim abroad

Hi  I have lost my Sim in Saudi Arabia. How can I replace a new one?

Afshah by • Level 1: Joiner
  • 609 Views
  • 2 replies
  • 0 kudos

Resolved! O2 sim which is not used and still O2 company made me defaulter and effecting My credit report

in September 2023 I got Virgin broadband connection along with that I got O2 sim and I return that sim in 14 day return policy and sim got disconnected and but in my credit report it was showing monthly bill not paid and it was showing defaulter and ...

Basavaraj by • Level 1: Joiner
  • 1134 Views
  • 6 replies
  • 0 kudos

Returned phone

I returned an upgraded phone last week a couple of days after receiving it via the link from the O2 email via Royal Mail. Tracking has recorded that the phone has been delivered to O2 but it still says the return is being processed. I phoned to ask h...

Allie007 by • Level 1: Joiner
  • 3340 Views
  • 16 replies
  • 0 kudos

Payment

Hello there, I am currently going through some financial difficulty so I paid my phone bill in advance a couple of days ago to ensure the payment wpuld be made for this month, however I have now seen my account in arrears due to the fact you have tak...

Ac365 by • Level 1: Joiner
  • 564 Views
  • 3 replies
  • 0 kudos

Refund

Hi, I’ve just tried to get a contract with you and I’ve paid the upfront cost of £49 and then it’s said I didn’t pass the credit check so how can I go about getting a refund seems as the phone or charger isn’t coming

Craig25 by • Level 1: Joiner
  • 775 Views
  • 2 replies
  • 0 kudos

Bill history

I want to download my bills from August until December for my business accounts. But I get a message saying that this is not possible at the moment. Is this just a current technical issue with the website?

Myles01 by • Level 1: Joiner
  • 494 Views
  • 1 replies
  • 0 kudos

Cancelled account

Hi, I recently updated my account ( new contract ) however I’ve cancelled my direct debit as I was told I can do so and got an email which isn’t clear to me. Is my new contract cancelled or is everything remaining the way it was ? thank you

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