Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! SMS Max 160 characters ?

Do others get charged 35p for MMS when your text exceeds 160 characters. No smiley or attachments. Every text converts to MMS over this level and sends and charges if there is balance available or wont send if there is not. Best answer I have had fro...

Resolved! Reconnection?

Hi,It's the first time I have ever used this so please be kind! Haha this will be quite a long one so brace yourselves!!I'm looking for some help. My contract with 02 refresh has been disconnected due to missed payments. This was due to financial dif...

Resolved! Unlock old, unused pay-monthly phone

Hi,I want to unlock an old pay monthly phone that I'm not using. The online form for unlocking assumes that you want to unlock your current phone, but I don't need that - I need to unlock my old phone (still on the contract). How do I request an unlo...

Resolved! getting pac number from o2

Hi, I am leaving O2 (pay as you go) and want to keep my number with my new provider : How do I ask O2 for the PAC code ? Thank you

Resolved! Leaving O2

I moved away from O2 to 3 six months ago. Happened for some reason to look at my O2 pay monthly account today, and found there is still a credit balance on it. I bet if it was a debit balance they would have claimed it quick enough, but the credit ba...

Resolved! Cannot Topup

I bought a PAYG phone earlier today, and have tried to top up via 4444, and online, but repeatedly tells me there's a problem. Can I get some help with this asap please, as I'm without a phone and need one.

Resolved! o2 Open discount

I work for Tesco and a few workies have told me that we get an o2 discount. One of them said it was 30% however o2 are saying it's only 15% while other advisors are saying it's 30%. I can't seem to find anything online that states either one for defi...

Resolved! 02 rewards

hi anyone know the score i recieved a txt few days ago saying my rewards balance as of december was 2.50 and that i could claim them from the 21st of december 2015 but nope keeps saying i cant claim.........Helpppppp xx

Resolved! Trying to report a fraud

Hi, I appear to be the victim of identity theft and have had two phone contracts taken out with O2 in my name at a previous address. I am trying to report this to O2 but can't see how to do that via the website. I spoke with someone over live chat bu...

Resolved! Topped up and its dispeard

I topped up on the 9th november. it warned me on the 7th december to top up to get the call time data and texts again. I then bought another 10 pounds and topped up on the 9th of december and said it wouldnt activate until the 11th december. I got mo...

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