Solved: data charge

Anonymous · ‎01-11-2017

I am on an O2 Unlimited Tariff.

I sent a text message with a photo, from my home, on my wifi.

I see that this has been charged at 4.2p.

Is transmission of photos not included in the unlimited text allowance or in the 3GB data allowance?

Why would I be charged anyway, as I was on my home wifi?

Thank you

Cleoriff · ‎01-11-2017

It would have been classed as MMS not a SMS (text) @Anonymous

See here and how to avoid it...https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎01-11-2017

It would have been classed as MMS not a SMS (text) @Anonymous

See here and how to avoid it...https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

Veritas Numquam Perit

MI5 · ‎01-11-2017

It's more like 42p not 4.2p (plus VAT).
You can't send mms over wifi either so they all go over the mobile network, hence the charge.
The only way to avoid this is to use an app, such as whatsapp or send via iMessage if an iPhone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎01-11-2017

Many thanks for the suggestions

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