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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 21138 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 198238 Views
  • 2 replies
  • 2 kudos

Resolved! Deposit

How do you claim back your deposit when starting a new plan

Asim by • Level 1: Joiner
  • 685 Views
  • 3 replies
  • 0 kudos

Resolved! I am abroad and have no service

I am abroad in Spain, I have No service... I have turned Data roaming on and took my SIM card in and out... I have also tried to manually connect to a network.. nothing seems to be working!

Elise by • Level 1: Joiner
  • 667 Views
  • 3 replies
  • 0 kudos

Resolved! Upgrade fraud - scared

I received a load of emails this evening (22:30) stating I had upgraded my phone and that it would be delivered tomorrow, and a separate text message asking me to click a link to agree to the phone plan credit agreement which I did not. The online ch...

Resolved! STAC code from last network....

Hey all, basically my Vodafone contract ended today, I was told to send a STAC text to a number which will then cancel my contract. Does my new provider now O2 with new phone and new number have to be informed with this to complete the Vodafone contr...

Resolved! bringing my number with me to o2

Hello , my name is Gary and i phoned my PAC code to o2 on Saturday midday. It has been 48hrs and my number has not changed to my old Virgin Mobile number. How long exactly is this likely to take.

Resolved! Upgrade

Today one of your colleagues called to talk about an upgrade but haven’t got back to us when they said they’ll call back a half 1

Lavernbb by • Level 1: Joiner
  • 1331 Views
  • 4 replies
  • 0 kudos

Resolved! Spend Cap

On a SIM only monthly arrangement I set the spend cap at £0 I may on occasion have to use my phone aboard and therefore should increase the spend cap to say £20 How can I change the spend cap limit?

LesH by • Level 1: Joiner
  • 1251 Views
  • 2 replies
  • 0 kudos

Resolved! data useage

my data appears to be going down much quicker than expected... on my 02 it says i have used 15.5gb (i only get 15gb and brought a bolt on for 500mb) my phone says i have only used 5.8gb which seems correct since im not constantly plugged into high us...

chumlee by • Level 1: Joiner
  • 1152 Views
  • 3 replies
  • 0 kudos
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