Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Data only sim

How do I read my text messages from my data only sim

Resolved! Bill

Hi, can you please advise how I can see what telephone numbers I have dialled in the last 2 months? Thanks Claire

Roaming not working in EU

Hi, I have an iPhone SE but the roaming isn’t working when I travel to the EU (France, Italy, Spain).My Data Roaming is turned on, When I was last in London I went into the O2 store and replaced the sim, double checked that there isn’t a block on my ...

Resolved! Cancel contract for old phone

I've been absent-mindedly continuing to pay for a contract which I haven't used in over 4 years.I have lost the paperwork somewhere down the line and I'm wondering how to cancel the contract.Should I just cancel the direct debit?

Resolved! Refresh - Handing phone back

Hey all, Due my yearly upgrade on Wednesday, just had a few questions regarding my current handset. I think I shall be doing the upgrade in store. Do I need the box and all original accesories when I hand the phone back to O2? Will I be given time in...

Resolved! How to change my 02 account user name

I have a difficulty in logging in to look at my account because my user name is one that 02 created for me when they automatically signed me up to the website with My 02 when I took out the mobile contract. It is a 02 email address but I can't use it...

Resolved! transfer contract to me from my son

Hi Many years ago my son brought 2 phones for him and myself We have finished paying for the phones and he is now with another company I am still with o2 .I keep asking for the contract to be put into my name as if I have a question they will not tal...

Resolved! Have I been accepted,

Hi all, I applied for a S9 early this morning on contract, £40 upfront. Went through the online process and got the message at the end with my order number and that they would review my order etc.Received 1 email, the legal agreement with the CCA att...

Over charging phone bill every month

ARGH!!!!! every single month my phone bill is £100 pounds or just under, and the cant give me a straight answer to why, and then when i say im struggling to pay it every month, they say that they can only put a hold on it but it will cost to do so......

Resolved! New number whilst upgrading?

Hey everyone! Having a right blank moment at the moment, when upgrading your phone and clicking the option of 'yes I need a new sim' will this come with a complete new number or will the old number get transferred over? I want a new number and I know...

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