Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 111267 Views
  • 15 replies
  • 5 kudos

Resolved! O2 complete incompetent.

O2 are becoming a waste of time, twice I have been charged for alleged picture messages to 0000000000001234 when I haven't sent any.All I get from customer services is that for privacy reasons they cannot disclose the number.I am now told that it's a...

Anonymous by Not applicable
  • 1925 Views
  • 16 replies
  • 0 kudos

Resolved! Query on upgrade pay monthly contract on O2 Refresh

I am due an upgrade on my phone and I see you now offer a separate charge for the new mobile device and the network minutes. If I upgrade and subsequently end my contract will I be expected to pay the remaining money towards the device if I want to k...

Anonymous by Not applicable
  • 1605 Views
  • 10 replies
  • 0 kudos

Resolved! unable to view bill

I've had my phone for 4 months now and have never been able to view my bill. I can get to my account page but it says I have no valid products registered with this account. I have tried to get it sorted twice but it has never been resolved. Have just...

Anonymous by Not applicable
  • 1396 Views
  • 2 replies
  • 0 kudos

Resolved! What is the right SIM for me?

I know someone like me who knows so little and understands even less about mobile phones and tariffs and SIMs etc really ought not to be allowed loose and unaccompanied in this Community. But here is my question. I have a Galaxy S3 that I want to kee...

Anonymous by Not applicable
  • 1412 Views
  • 13 replies
  • 0 kudos

Resolved! Pay and Go Tariff for Ł 10

My anniversary date is June 11 so yesterday recharged for £ 10 and today my balance is 0.00 . As it happens, I do not understand.

Anonymous by Not applicable
  • 1931 Views
  • 3 replies
  • 0 kudos

Resolved! Moving to Florida for the Summer

HiMy mate is on O2 Payg (Think its about £22 a month for his package).I am moving to Florida for the Summer, keeping my number the same as I have a reduced tariff on 3 to call/text UK numbers at no charge.Can my mate reply to my texts with him being ...

Anonymous by Not applicable
  • 1246 Views
  • 4 replies
  • 0 kudos

Resolved! Sudden loss of service in postcode SE11

I have worked in SE11 for 8 years and never had any problem with O2. Three weeks ago I lost my service as did my colleagues. Calls are non existent. Texts are just about ok. Email is no good and internet access poor. 4G comes and goes. Mostly it show...

Anonymous by Not applicable
  • 1408 Views
  • 6 replies
  • 0 kudos

Resolved! O2 Refresh

Hi folks, upgraded to O2 refresh a while back, long story short, for one reason or another i cancelled my DD and was paying bills by debit card, but my acct is not showing i am on refresh. I only ever had 1 DD set up at time of upgrading (even though...

danielt by Level 1: Joiner
  • 1968 Views
  • 4 replies
  • 0 kudos

Resolved! cashback

hi. when i signed up the deal was that we would get cashback after 6 months. Does anyone know how this works? is it time-bound? ie do i have to do within x days of my 6 monthly bill date?

Anonymous by Not applicable
  • 1722 Views
  • 5 replies
  • 0 kudos

Resolved! generic network failure

re HTC WildfireDespite two sessions with live chat and being e-mailed two lots of the same information which as been followed to the letter,number and dot. I still cannot send pictures as attachments to a text message. Every time I get the 'generic n...

Anonymous by Not applicable
  • 5820 Views
  • 8 replies
  • 0 kudos