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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 344825 Views
  • 2 replies
  • 2 kudos

Resolved! Data bolt on has disappeared

Hi, I recently got my O2 contract about 3 weeks ago I was told I’d have 30GB data.. later I found out this was 15GB tarrif and 15GB bolt on I don’t know the difference so didn’t think nothing of it it came up as an overal 30GB so I assumed it was fin...

Chloex by • Level 1: Joiner
  • 4308 Views
  • 12 replies
  • 0 kudos

Resolved! VAT

Why am i being charged VAT on top of my phone bill?

Using O2 SIM abroad

In the USA and my new P20 lite with O2 SIM keeps saying No service. However each time I restart it works for 3-5mins then again No service. Cannot get through to O2.... frustrated, any ideas?

JK by • Level 1: Joiner
  • 1033 Views
  • 4 replies
  • 0 kudos

Resolved! Any info DRO

Looking for info on how a DRO would effect my o2 pay monthly contract?? Can’t seem to find anything in the help section!

Charl123 by • Level 1: Joiner
  • 1959 Views
  • 3 replies
  • 0 kudos

Resolved! Historical Invoice

Is there a way that I am able to get a copy of my invoice from 2014. I know that invoices need to be kept for at least 6 years for Tax reasons but MyO2 only allows me to look back 2 years

Tracey69 by • Level 1: Joiner
  • 1308 Views
  • 4 replies
  • 0 kudos

Resolved! Premium & information services - 84648 'Goldeness Short Code'

Hi there, I recently review my bill via the O2 application and noted I had been charged £3.75 for a text message I recieced!! How is this possible, when - a. I did not register with anybody?!b. they sent me a text! Not like I sent one to them?! The m...

Tal by • Level 1: Joiner
  • 3024 Views
  • 5 replies
  • 0 kudos

Resolved! Upgrade Question

I have an airtime only plan currently, using a 3rd party device, a £50 cheapo from amazon. Currently paying around £25 a month. If i 'upgrade' and get a new device, will i be paying the new 'contract' of device + airtime, on top of my current Airtime...

AdamC by • Level 1: Joiner
  • 1604 Views
  • 5 replies
  • 0 kudos

Huawei redemption

I'm having trouble claiming my Huawei t3 tablet I've had my p20 Pro since Nov so already passed the 30 days before I can claim it just keeps saying IMEI number invalid anyone else having problems?

3 weeks in Australia

Hi can anyone tell me the cheapest, hassle free way to use my phone for 3 weeks in Australia? Will it be the £4.99 a day job or is there a block i can buy instead? Thanks

Wallace by • Level 1: Joiner
  • 1014 Views
  • 3 replies
  • 0 kudos

Resolved! Ringing abroad

Can i ring italy free from my 02 mobile?

Loz by • Level 1: Joiner
  • 1453 Views
  • 5 replies
  • 0 kudos
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