Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Mast fix expectations...

"TS7***Sorry a phone mast in this area isn't workingThis means your service might come and go until we fix it.Updated 11:34 (refreshed hourly). Recent faults might not show yet."My Mobile Broadband has had a flaky signal / slower than a tortoise sinc...

Resolved! Sim only - 3 month refresh upgrade option.

I have just got a sim only contract with o2 & it explains to me on the app that I am eligible to upgrade, so I go onto this option & it tells me this option to upgrade is only for the tarried of my SIM only contract I have just obtained over the last...

Resolved! Lack of signal

Anyone else been without a signal in the TW1 area since early Monday morning? Not been able to use the phone for texts or calls unless I go at least half a mile from home. All in the name of improved network coversage, I believe. No sympathy from cus...

Resolved! Denied a contract

I am currently a university student. I have never had a credit card, yet i have a debit card. I applied for a pay monthly iPhone 7 via 'Mobile Phones Direct'. Unfortunately this application was declined. However, i was unnaware that having a credit s...

Resolved! Paying off device but cancel tariff ?

Hi i bought a device and a tariff for 3 years with o2 but have lost my job and cant afford the tariff each month but can afford to pay for device - is it possible to cancel tariff and carry on paying for device ?

Resolved! Return phone

I have returned a phone that i ordered but I didn't like it. Its returned and I have confirmation to say it was there. I am now trying to cancel payments on the returned. They said I didn't have my surname right? Now unless I made a typo I only have ...

Resolved! Changing payment details

I currently have 2 SIM cards coming out of my bank account. If I go onto my o2 app there is an option to change payment details, does this allow you to change the banking details for each phone number individually or does it just change both?

4G in Berlin

4g not working in Berlin on iPhone 6

Resolved! Contract up and no longer want the sim

Hello, my contract is up and I no longer want to pay the airtime, how can I cancel this? Thanks

Resolved! Paid wrong amount to phone bill

Hi there, in the last hour I went to pay my phone bill but I paid the wrong amount, I accidentally paid more than I should have and it’s now left me with no money. I can’t contsct o2 or my bank as their services are closed. On my bank account it stil...

O2

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