Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

new sim

bought a sim card from car phone warehouse. how to swap sims. it wont accept my serial number on swap my sim page

WiFi calling stopped working

My WiFi calling stopped working a couple of days ago and no matter what I did I couldn't get it to work. Live chat said I needed to reset my network settings so I did but still won't work. Called CS and spoke to network services and they said it's sw...

Resolved! Sim only

Hi, just ordered a sim only contract yesterday and awaiting delivery, how long does this normally take? Thanks.

Resolved! What does a Spend Cap cover?

Last night, my son ran out of data, so I phoned and put a spend cap on. He then found the internet worked for him. This morning, when he woke up, there was no access,a nd he got another message, saying that he was out of data. Does the spend cap cove...

Resolved! What’s up with this age restriction?

Trying to remove this website restriction from my account, although they know I’m over 18 . How do I remove it?

Resolved! Travelling to Tunisia (next week)

Hi guys, can anyone tell me options and costs with regards to calls/data etc for travelling to Tunisia for a 2 weeks holiday? Thanks in advance,John

Device Plan Payoff

Anyone know why O2 won't allow you to make payments to your device plan online? (as in to make additional payments, or to pay it off?) the only option I can see to pay it off is via the upgrade route...

Resolved! 02 still taking years years after I cancelled my contract

M

Resolved! Switching from Monthly to PAYG

Hi, I'm currently on a Lumia with monthly payments to O2 but looking to get a Huawei and switch to PAYG. Do I just make the purchase and visit my O2 store to change the contract and transfer data etc? Might there be difficulties transferring from non...

Resolved! Charges for calls in Mexico

Have just received my monthly bill and I have nearly £30’s worth of calls on my bill, but I checked upon arrival in Mexico just in case and it’s included within my tariff, any ideas please?

O2

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