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ChrisH · ‎30-08-2019

I've verified my work email address but at the stage where I'm ready to apply discounts, I get this error

MI5 · ‎30-08-2019

Possibly. It can take a few days for all the systems to catch up.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎30-08-2019

@ChrisH

Probably a glitch in the system.

Can you try a different browser?

Or maybe @EmilieT can check for you?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

ChrisH · ‎30-08-2019

Could it be because I've just taken on a new tablet mobile broadband contract?

Edit: I've tried on Edge, Edge Dev and Firefox - I've tried it in incognito as well as safe mode with no extensions

MI5 · ‎30-08-2019

Possibly. It can take a few days for all the systems to catch up.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

ChrisH · ‎30-08-2019

ok, I'll give it another try after the weekend

EmilieT · ‎30-08-2019

@ChrisH It's be really great if you could try it after the weekend and let us know how you get on, yes! In case you're still having some issues then, pop back in this thread to update us and we can get someone on our end to look into it for you

Cheers @MI5 for the advice and mention!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

ChrisH · ‎02-09-2019

Hiya,

The o2 open system worked now

MI5 · ‎02-09-2019

Good news

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎02-09-2019

Great news @ChrisH, thanks for coming back and updating us!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

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