Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Change to sim only

I am on a 24 month contract which included Iphone- and this is now up for renewal. I want to switch from current tariff, to SIM only 12 month tariff. I cannot find options to do this on the app or website, only options to upgrade with a new phone. I’...

Problem connecting after sim swap

Called to say I’d lost my phone on 17th March and a block was put on it .phone turned up next day and I rang to have block lifted . After several calls still not connected so new sim issued that arrived 24th March had to call up to do sim swap which ...

Resolved! upfront payment taken

will i get my upfront payment bk as ive not got further info to proceed and my payment is pending

Resolved! Current usage before bill

Hi, when signed in to MyO2 on laptop, is there anyway I can see my current usage before the next bill?My last bill was to 18th March, but I was stranded in Mauritius and the local SIM I bought ran out on 24th (when my flight was meant to leave, but E...

Earpiece on phone distorted

HiWhen I speak to people on my iPhone XS Max their voices sound like they are vibrating so I can’t hear them properly

phone not responding

i upgraded my phone from a samsung galaxy 9 to a sony experia 5 2 days ago and now i can send a message to numbers but i cant call or recieve calls from them. i typed in setup at 02 and setup both my gmail accounts. it works with bluetooth and i can ...

Fraud

Hi. My mother was forced into taking out a contract for someone else. The had her make a payment over the phone. Is there a way we can cancel this? We have no details regarding the phone type or mobile number.

Resolved! Wrong tariff showing on my o2

I recently bought a tariff that had 3GB of data and unlimited calls and texts. When I first logged onto myo2 everything was fine but I have just looked today after transferring my number across and my data has changed down to 1GB data allowance! All ...

Delivery Address

I pre-ordered the S20 Ultra but obviously have yet to receive it. The delivery address requires changing due to the current situation. Is there a way im able to do this??

Reporting a potential scam text.

HiReporting a suspicious text using O2.O2:We were unable to process your latest bill. In order to avoid fees, update your payment information via: [mod edit: removed to ensure safety] Sent from+44 7586 788770Hopefully O2 can look into this

O2

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