Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Proof of preorder

how can I get proof of ownership and preorder for my s20 ultra. The delivery note states its Galaxy Hubble Z??

Upgrade on us

Hi all after logging in to my 02 account I've received an offer to upgrade my phone a whole year earlier than I expected. It says 02 will cover the cost of the contract in full as long as I sign up for a new contract. This sounds too good to be true ...

Add on

I’ve got 15 GB extra as an add on to use on any other device, does this mean I can use it in on a works phone on pay as you go

Resolved! SIM 1 not provisioned

I had my Samsung Galaxy S20+ delivered this morning, got it all unboxed and put my new sim into the phone. Turned it on and did the initial setup. Only to find that I'm receiving a message that says 'SIM 1 not provisioned.' I'm not sure what this mea...

Anyone had delivery details for the S20 Ultra ???

As title folks , ordered mine immediately after the unboxing event but haven't hear a peep from O2 yet.

Resolved! Left O2 briefly, now switching back - how?

I was tempted by a SIM only offer from Virgin.So I got a PAC from O2 to take my number over to Virgin and started the transfer.O2 then called me and offered me a slightly better deal which I accepted.But the transfer to Virgin went through. It was to...

Resolved! can i make full payment and close my account?

Hello,im o2 customer,i have a contract phone ..my contract ends in march 2021...can i make full payment and close my account?

My monthly data usage facility in my 'Settings' on android mobile is not automatically updating

Hi Usually my 'data usage' in 'Settings' on my mobile automatically updates as I use the phone, allowing me to see at a glance how much data I have used. It seems to have got stuck in the January period and has not changed or updated since then. I ca...

Resolved! O2 Travel / Euro

Hi, Me and my partner are travelling through Europe in a campervan for 31 days and I have four contracts with O2. The T's and C's state that the incliusive allowances can only be used for a short period of time. Would this volate the terms. I already...

Resolved! Changing tariff

Noticed a can change my tariff every 30 days. Can someone explain more about this. Thanks

O2

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