Pay Monthly
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18723 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 187835 Views
  • 2 replies
  • 2 kudos

Switch up 90 day or still whenever?

Hi to all! Basically may need to switch back to iPhone soon for a few reasons. I switched up on the 11th but did join O2 on a plus plan when it was still the switch up whenever terms. When I switched up on the 11th, does this mean Im now on the new 9...

N4Th by Level 1: Joiner
  • 450 Views
  • 2 replies
  • 0 kudos

Billing enquiry

Why have I been charged £94 twice to clear the restrictions from a late payment when I was only paying £44 a month before??

JH231 by Level 1: Joiner
  • 159 Views
  • 1 replies
  • 0 kudos

iphone 15

can you tell me when you are dispatching the new iphone 15 please?

Resolved! Promise to oay

I want to know if you can put me a promise to pay on my overdue balance I need it for the 12th of October thanks

Kelly35 by Level 1: Joiner
  • 301 Views
  • 1 replies
  • 0 kudos

Unauthorised charges to my monthly O2 account

Stripeyoffers.com / StripeyGiraffe have accessed my O2 account and made some unauthorised charges (only £1.50 per time) annoyingly and fraudulently, on my O2 phone account. I have texted them back on 88222 to say STOP, but I have no idea if that has ...

Fatboy by Level 1: Joiner
  • 198 Views
  • 1 replies
  • 0 kudos

2+ months no refund

At the end of April I was charged £148, when my daughters bill is £27.Initially, I was told that I would receive £198.91 as I had been charged too much from the previous month also and funds would hit my bank account in 24hrs.24hrs later no money, I ...

International travel charge

I have been charged £5 for international travel. I am a pay monthly customer and have not travelled outside the EU. How do I get a refund for this incorrect charge?

Resolved! new pay monthly contract

Where do I find my new pay monthly contract details on MyO2

Clarity by Level 1: Joiner
  • 264 Views
  • 2 replies
  • 0 kudos

Resolved! iPhone upgrade

I have changed my tariff and would like to find out how much it would be to upgrade my iPhone 11 at this time

Glee56 by Level 1: Joiner
  • 184 Views
  • 1 replies
  • 0 kudos

Resolved! Non payment

Just been moved to o2 from Virgin and have been informed of a non payment of my mobile bill. This was payed by direct debit with Virgin and I haven't cancelled anything. Now I am being threatened with late payment fees and debt collectors. What's goi...

Smudge49 by Level 1: Joiner
  • 193 Views
  • 1 replies
  • 0 kudos