Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 113583 Views
  • 20 replies
  • 5 kudos

12 month contract - payment declined Revolut

Hi, Does anyone know if O2 will take a Revolute Mastercard for payment of a pay monthly account? I've just tried to do this twice without any luck. I use this card all the time for small payments and never had a problem so it would be strange but not...

mstarkey by Level 1: Joiner
  • 701 Views
  • 21 replies
  • 0 kudos

Resolved! Please cancel recent order

Hi I have recently just placed an order for a Iphone 12 pro max for 3 monthsCan I please cancel this order as I'm no longer interested on it. Please issue my 30gbp refund thanks. Kind regards, Kevin [mod edit: please do not post personal information ...

Kae112 by Level 1: Joiner
  • 156 Views
  • 1 replies
  • 0 kudos

Resolved! Cemal Kockiri

Why did you close my account I don’t know I tall you before I pay monthly and about this COVID-19 I get let’s money if I get normal I will pay all my bills now I can’t pay nothing and so what I need to do I can’t call I can’t use my date then stopped...

Resolved! Disney plus

How do I know when the 6 months free of Disney plus will end and I’ll start being charged? When I try to manage the subscription it just sends me to my airtime bill with no information. Thanks

Jodie2502 by Level 1: Joiner
  • 174 Views
  • 3 replies
  • 0 kudos

Unable to upgrade after being disconnected in error

Hi, when trying to change my tarriff to sim only last year there was a mistake by o2 that meant I was receiving incorrect bills for a much higher amount, it went on for months and when the incorrect bills weren’t paid I was disconnected. O2 accepted ...

Dfisher by Level 1: Joiner
  • 249 Views
  • 3 replies
  • 0 kudos

Contacted by a caller, who said they were from O2

Yesterday I received a call from a number 07506 562133, who said they were from O2, advising me that as I had been a loyal customer for so long, I was entitled to a reduction of up to 50% of my monthly contract cost. I hang up when they said they nee...

Ursy by Level 1: Joiner
  • 163 Views
  • 3 replies
  • 0 kudos

Resolved! Email

I need to change my email . AOL have stopped sending emails. My new email is - **Personal info**. With reference to mobile number **Personal info** and the last account charge of 21.86 on 28 June 2021. I have paid this on 29 June 2021 but on checking...

Peter7348 by Level 1: Joiner
  • 363 Views
  • 7 replies
  • 0 kudos