Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Change of surname due to marriage

I need to urgently change my surname on my account due to marriage to allow me to upgrade my phone on carphone warehouse as 02 does not have the phone. I have sent my change name form and copy of marriage certificate to o2 business email address and ...

Resolved! Removing the bar from my phone

How do I get someone who can look into removing the bar from my phone I get paid on Friday and have no service on my phone, my bill was late but I don’t know how to get into contact with yous because doesn’t let you phone, I really need to my phone t...

Resolved! Premium texts on my bill that shouldn't be there

Hi does anyone know how to report an issue with premium texts on my bill that shouldn't be there. When I call O2 I get cut off.

Constant Wangiri Calls From Abroad

Hi,For the past 2 days I’ve been receiving wangiri calls from multiple numbers in different locations (Austria, Georgia, Africa etc). Blocking them is pretty much useless as the same number will ring back but with the last 2 digits changed. I’ve trie...

Speaking with 02

How can I speak to an advisor? I can’t make calls and it says ring from another device but I don’t have another device

Blocked calls

Some important calls from unknown numbers and 0800 numbers are going straight to voicemail

Resolved! Cannot make calls with new iPhone 7

I have just joined O2. I have bought a new iPhone 7 from them. This came with my new sim card which I have inserted into the phone. However, I cannot make calls, not even to O2 support.

Resolved! Bona Fide Mobile Lt stopping payments

I dont want this coming off my bill whatever it is must have bought in error. need a stop message that works

Sim Swap not worked, Help!

Hi,I received my new phone today (switched from Huawei to iPhone 11). I've completed a sim swap (texted to 20220 as per instructions). My old sim has been deactivated but my new one hasn't activated. It's now been 6 hours without any network coverage...

Resolved! Access to sites

I'm trying to get on some sites but being denied can this be fixed

O2

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