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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 235671 Views
  • 2 replies
  • 2 kudos

LOST PHONE - NO HELPLINE

with all the helplines currently down (understandably), how can i report a lost phone?? any ideas?? i have no way of getting a replacement until i speak to o2. i have even tried to order an upgrade, but it is asking for a verification code sent to......

GEORGEKC by • Level 1: Joiner
  • 1117 Views
  • 5 replies
  • 0 kudos

How do I freeze account?

My phone is going to get switched off... I’ve been trying to ring the automated system ends the call no matter how many times u try to ring!!! Everyone is having the same issues we can’t pay our bills while off with with this virus - how do we freeze...

JL by • Level 1: Joiner
  • 1603 Views
  • 6 replies
  • 0 kudos

sim card

Ive just upgraded to an iPhone 11. I used same number on a new sim card. Why cant I get an O2 signal.

mark58 by • Level 1: Joiner
  • 402 Views
  • 2 replies
  • 0 kudos

Upgrade - Blocked

Hi, I'm trying to upgrade, I have requested 3 codes as my phone was playing up and now it is saying I can only do this in the shop.Can this be reset so I can upgrade online.Thanks.

Amy2 by • Level 1: Joiner
  • 550 Views
  • 2 replies
  • 0 kudos

Resolved! Proof of purchase of new phone

Hey, anyone able to tell me where u can get my proof of purchase for claiming the samsung headphones for the new s20 ultra. I submitted the email to Samsung but they am have turned it down. Cant get through to o2 on the phone. Thanks George

Avoid fee's

Had a text from +447387445764 saying , We were unable to process your bill and inorder to avoid fee's please update your payment information via this link, https:/o2.ukbill443.com/?o2=2 previously all O2 texts normally show up as O2 but this didn't a...

Yeti by • Level 1: Joiner
  • 697 Views
  • 4 replies
  • 0 kudos

Disconnected

I contacted someone due to my bill to be paid on the 3rd of april due to covid19 as i havent got paid and my account was still barred today, i am unable to do or receive calls, the lady that i spoke to told me if i called them they would unbar my pho...

Joaosm by • Level 1: Joiner
  • 1049 Views
  • 6 replies
  • 0 kudos

Assistance with dementia

Hey, my Gran is living with dementia. She keeps getting companies like Carphone Warehouse and Phone Spot calling her and signing her up to new o2 contracts which is a pain to keep cancelling. She's currently on o2 now. Does anyone know if o2 have any...

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