Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upfront cost

Hi I tried getting a new contract phone I played the upfront cost but I was declined due to low credit score will I get my upfront payment back

Sim delivery 5+days?

Hi thereI ordered a new SIM on 15th and it’s still not been delivered. Order status on MyO2 says “Complete”...can you please clarify what that means? Also the reference number is have to track where the SIM is is not working on the Royal Mail website...

Resolved! Fraudulent Email

I received an e-mail yesterday, purporting to be from o2, saying something about having used 50% of my allowance. I opened the e-mail on my phone and deciced to wait till I could read and deal with it on my laptop. When I looked for it on my laptop t...

PAC Code

I have text PAC to 65075 and received a message back saying they don't understand my enquiry.I have called 202 but then got cut off.Live chat said it was busy.How can I obtain a PAC code?Thanks

Resolved! Billed twice

Hi, i tried to pay my device plan off this morning via paypal on the website however it said it needed to confirm my identity so i left the website and did it on my phone through the O2 app. I didn't use paypal on the O2 app but entered my card detai...

Upgrade/credit on my current account

I’m on a sim only plan and received some credit recently for poor service on my bill (meaning I haven’t had to pay my recent monthly bill as O2 credited me account). I would like to upgrade my sim only plan as I need more data. Do I still get to keep...

Free wireless earbuds help please

I've just renewed my contract for a Huawei phone who are running a free wireless headphone promotion, trouble is i need an invoice or receipt, which i haven't been sent, i can't call o2 as its urgent calls only, and can't see any live chat or email o...

My phones been cut off and I can’t get through! Or access online help me please!

I'm a pay monthly customer and my phone has been cut off, I've been trying and trying for weeks now to pay my bill but I can't get through to anyone to help, also I've tried going on my o2 app to pay but it either says that I have to wait 48 hours an...

Billing

Hi, There is a charge on my o2 Bill that I did not authorise which means that my bill cant get paid and I risk late fees. I need help on this ASAP as I don't have enough money to pay this unauthorised charge. Thank you in advanced

Switching providers need clarity

I am leaving o2 to join a different provider. My new sim card come through yesterday and so I requested a PAC number from o2 and followed my new providers proceadure. Once the number transfers over, will my current contract which is due to end tomorr...

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