Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Return Pay Monthly device, cancel contract

Hi, I was wondering if someone can help. I have an order arriving from o2, and need to cancel the new contract withing the 14 day returns policy and send the device back when it is delivered. Can someone advise do I need to contact customer services ...

O2 Upgrade return

Hi, hopefully someone can help, i have tried to ring to o2 on 202 about 200 times which i have had this phone which was only yestreday which was Wednesday 01st April 2020. I had a huawei p20 pro and tehy said they can upgrade without needing to pay a...

Need a nano sim card...how to order one during lockdown?

I'm happy with my contract, but I've upgraded from a Note 4 to a refurbished Note10+ so I will need a nano sim card. The website says I can get one from an O2 store, but they're all closed for the Corona lockdown... ...the website also says not to ca...

Purchase games

How do I set it up so that I can purchase from the play store and charge it to my phone bill. I'm sure I used to do it that way

Resolved! Changing tariff?

My current tariff isn’t enough data and I’d like to swap to the pay monthly sim offer running at the moment of 100gb for £20. How do I do this? My o2 app doesn’t offer me this deal when I click to change my tariff, they are all a lot more expensive. ...

Cancer and cut off

So, I have cancer and my bill was a bit late. Got cut off, paid the bill days ago and still not back on, despite texts saying it would be put back on. I need to phone the hospital, am alone and no way of using the phone. No way of getting in touch wi...

Resolved! Transfer o2 PAYM number to another o2 PAYM contract

I recently damaged my o2 device and was out of a phone until august/september 2020, so I took out an o2 pay monthly under my name as the damaged one was under my parent's name due to me being under 18 at the time it was taken out. I want to pay off t...

Gone through 51gb data in 15 days ?

I’m actually furious to be honest . I have Wi-fi at home I havent got hotspot on . And when I ran out of my 45gb data I paid the £17 for 4gb more and it just disappeared in 7 days . So I rang up o2 who said they don’t know and cannot help me but adde...

Unknown foreign numbers calling

In the last 24 hours I've had about 30 calls from countries such as Zimbabwe and Kenya (I know no one there) . I am not answer8 g the calls. My number has clearly been passed on but not by me. I don't want to have to change my number (had this one fo...

SIM Only Cancel Contract

Hello, I tried paying my contract phone device plan off so I could get a new SIM Only plan however I was unable to get through to o2 customer services due to the whole COVID-19 situation. I have instead brought a SIM Only plan online and was able to ...

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