Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

transfer my number to o2

Hi, i just got my o2 sim today and have put it into another mobile at the moment, the reason being is that when i joined o2 ( 1OTH aPRIL ) i asked them to transfer my own mobile number over and issued them with my PAC code . how do i now proceed NOW ...

Airtime plan on O2 refresh

Is it possible to cancel the airtime part of the o2 refresh but continue to make monthly payments to the device plan?

Upgrading and Bills

I’ve recently upgraded using o2 refresh to an iPhone 11. I was previously playing £65 a month, which is already a lot of money just for a phone, I’ve now upgraded to a contract that is cheaper at £55 a month. I’ve seen different types of information ...

I have paid my bill

Hi 02 I have paid most off my bill and hoping I can get my services put back on

Resolved! my bill

I need to query something on my bill and i have no way of speaking to someone - please can someone advise.

International call charges

Hello, I recently made an international call from the UK to the US which I mistakenly thought was on facetime but it turned out was on my regular package. It cost me over £170 That was my mistake but I am worried that the receiver of the call in the ...

Resolved! Text receieved stating unable to process payment

Anyone else had one of these. Did not follow the link on the text - guess is scammers!

Proof of purchase

I have just purchased a new phone and contract via upgrade and I can claim a free gift after 2 weeks of the purchase date. I've looked into how to claim and j says I need to provide a digital copy of proof of purchase. How do I obtain this as I've no...

S20 Ultra and Lockdown

Hi, I pre-ordered S20 Ultra on 06/03/2020 from the store and i was told that the phone will arrive up to 31/03/2020. But at the moment all o2 shops are closed. Is anyone in the same situation?

Bill!

I've been trying to pay my bill (which is due today) since yesterday.As I'm not the contract holder it makes it that little bit more harder.There is usually a number I can ring but there isn't !I don't want to get over charged for trying to pay my bi...

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