Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

how to claim active watch

hello all, ive just got a Samsung s20 which was suppose to come with a active watch. instead I got a leaflet telling how to redeem it. done all that but when I go on the claim now it says it's unavailable. also it can take 45 days for me to receive i...

Incompetent O2

So I purchased a new iPad through the O2 online shop, wanted data roaming so included the 10gb package so I can use when I’m out in the fields with my cattle, iPad coming tomorrow but today my phone stopped being able to make calls... Iv found out so...

Resolved! sim only deal

Hiya,I'm an existing O2 customer on contract - I want to give my daughter my previous I-phone that was with O2 on contract of which I've upgraded - If I buy a sim only contract will this come with a new number for her to use ? TiA

Damaged Phoned

Evening, Not sure if this is the correct place to have this qury with but I purchased a New Iphone 11 last week. It arrived on time and was in the package, I didn't open it as my partner ordered it for me for my Birthday. So he put the package away u...

Order update on new phone

I recently ordered a new phone with you guys.ive received the phone but I'm still waiting on the free galaxy buds plus to be delivered.are you able to give an update on expected delivery please.many thanks.

Not receiving calls through Wifi Calling

Hi there, Working from home has revealed that I'm intermittently (but often) not recieving inbound calls and quite often failing to connect outbound. Although my wifi isn't perfect it's only a real issue on my mobile (laptops etc. OK). I was blissful...

Resolved! Code received, but not requested

I've just record an access code " You can access your account using this code, if you did not request it, please contact us"...& of course there is no way of making contact...the web site just goes round & round in useless circles....What are my best...

Direct debit and keeping my number

Hi I have just started a phone contract with 02 I want to keep my pay as you go number( also on 02) and transfer it over to my pay monthly phone , I have filled the form online but nothing has happened ?? Both phones still have signal and I've had no...

Payment problems

How do you contact o2 to talk about your bill and financial difficulties?

unlatching

Got my contract through carphone warehouse 2 yrs ago, contract almost over o2 can not provide an unlatching code, where do i go at CW to get it unlatched? Galaxy 9s going to sim only monthly and have recieved PAC code.

O2

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