Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Bill payment

Hi I have recently been out of work and need to discuss my bill and my connectivity

Ash86 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Changing phone number from different accounts

My current number I use is from a monthly contract under my Dad's name, and I've set up a new monthly contract under my own name - how would I go about carrying the number I had before onto this new one? The guides I can find don't help because techn...

Resolved! Disney+ update?

I received an email in December offering me 3 months free Disney+ if I sent a text to O2.I sent the text on the 1st January and got a message saying it would be activated in 24 hours but nothing has happened.I've read that lots of customers seem to b...

Resolved! Spending cap

I don’t have a spending cap but it won’t let me pay by mobile phone bill, it keeps saying ‘you do not have enough credit for it, please check your account balance’? I don’t understand

Mjp by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Simi card

Why am i being billed for a simi card when it has not arrived yet and it is for the full month of january

Watty by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Bringing old number

Hi AllI have just transferred from Virgin to get the volt benefits.I was on the phone to a Virgin Customer service rep on Saturday (08/01) and he set up my O2 account and I gave him my pac code to keep my number, which I assume he passed to O2.I rece...

uk_Ian by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Missing Order

Ordered a new phone on the 8th Jan, said in stock and was due to be delivered to me today (11/1). DPD status still showing that it's on route to local depot. Been like that for 24 hours. Now saying due for delivery tomorrow. 12/1 but still showing st...

Resolved! 2 numbers on account, but associated with wrong phones

I have 2 numbers on my account. I am still paying a small amount for a Sony Experia, which has been destroyed. This is associated with one of the numbers in my account, lets call it phone A.The other number (call it phone B) is associated with a Sams...

Willtt by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! pixel 6

can I change my esim for a new esim but keep my number as I won't to put it on a new phone any help will do

del4 by Level 1: Joiner
  • 1 replies
  • 0 kudos