Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 240734 Views
  • 2 replies
  • 2 kudos

Resolved! USA data

I am currently billed for the following: Custom Plan Set 5 Airtime PlanO2 International Bolt On Will I be able to use my unlimited data in the USA, Canada and Mexico when I go away next month?

Owen95 by Level 1: Joiner
  • 326 Views
  • 2 replies
  • 0 kudos

No data

I have not had any data for the last 4 weeks and I pay £10 a month 

LL3 by Level 1: Joiner
  • 267 Views
  • 2 replies
  • 0 kudos

Changed tariff

I have a sim 1 card only. I increased my tariff and it says sim 02 only. Does that mean my new tariff won't work?

Lolls by Level 1: Joiner
  • 297 Views
  • 2 replies
  • 0 kudos

eSim processing

I received an upgrade last week with an eSim. The transfer worked however there was a fault on the device so I returned to store for them to replace on Wednesday. They gave me a physical sim card but evidently ordered an eSim as well for reasons unkn...

Holly333 by Level 1: Joiner
  • 1414 Views
  • 13 replies
  • 0 kudos

Resolved! Sim lost

Hi how do I get a new sim with the same number , my grandsons phone fell in to water and lost , so can’t log in as wants to send code to phone we no longer have ?!

Sjj22 by Level 1: Joiner
  • 265 Views
  • 1 replies
  • 0 kudos

Mobile phone

My mobile phone is slow, needs reset numerous times a day

Ds7 by Level 1: Joiner
  • 279 Views
  • 3 replies
  • 0 kudos

No network

Hi I have had no network all day 

Kirsty15 by Level 1: Joiner
  • 257 Views
  • 3 replies
  • 0 kudos

02 travel zone 2 removed

Hi I just received a text message stating that my 02 travel zone 2 has been removed Could you please check it for me? I would like to keep it, so I won't spend much if I travel to any country included in the zone 2, 02 travel

Cancel a contract without keeping phone number

Hi,I have an old Airtime contract for a dongle which I no longer need.I cannot find any link where I can cancel this, only a 2013 Guide which says I need to write a paper letter.Where is the simple online cancellation request from within My)2?Thanks ...

Paul_T by Level 1: Joiner
  • 421 Views
  • 2 replies
  • 0 kudos