Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Scam Messages from 69555 costing £3.75 each

I have just seen my bill and there are 3 separate charges at £3.75 for receiving messages from a number 69555. I have definitely not signed up to anything to receive these messages. I have looked and 69555 comes vack to a company called Kalista media...

Resolved! Bills and payments after leaving O2

Hi, I recently gave my PAC code to another network, which ended my O2 contract. I then received a text from O2 with estimated outstanding charges which I would need to pay. I was also billed for this month on O2 as normal. I'm trying to find out the ...

Resolved! Bills

HiI want to get my call history say incoming and outgoing call history for past 3 months. How can I get them please help me

My address doesn’t appear on the system - I want to buy a new phone

I am trying to buy a new phone and switch to pay monthly, but my address doesn’t appear as I have to have it delivered to the MYPUP warehouse. I am trying to contact customer service but they don’t accept my calls.

Resolved! Wrong address for upgrade

Need to speak to someone as they are sending my upgrade to an incorrect address. Can someone tell me a number to call as I am going round in circles trying to sort this

Resolved! Sim Activate

Iv had replacement pay monthly sim which hasn’t been Activated???

Resolved! WIFI CALLING

How do i enable wifi calling on my iphone 5s? Previously I have just enabled it via settings, but that now says I have to enable it in my account. On my Sony experia I simply enabled wifi calling without going into my account. Where on the website or...

Resolved! New Sim

I'm in the process of switching from BT to O2 and have just received my new pay monthly sim. Do I need to back up my data (apps, calendar, contacts, etc) before removing the BT sim from my Apple iPhone 6s; or is the data saved on the phone rather tha...

SIM card issue

Hi can someone please help me about 2 weeks ago my data stopped working still shows that am connected to my 4g but nothing sends or loads so 02 sent me another SIM card tried again same issue. So I added my sim into my partner phone same issue no dat...

Adding another account to the app

I have another o2 pay monthly that doesn’t show up on the app. How do I add this please.

O2

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