Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Paying off phone

I’m looking to pay off the balance for my 2 phones.I still have about 12 months left. My question is, if I do pay off the device plan early, do I still have to wait for 12 months before I can change the airtime plan?Thanks

My new tariff isn’t showing

Hi my new tariff isn't showing, it still shows my old data allowance. I only changed it two days ago on refresh

Iphone xr or iphone 12 pro

Ive upgraded today to an iphone xr but im starting to feel i should of got the 12 pro can i take this xr back and exchange for the 12 pro or should i not bother

Resolved! Keep my nunber

I got pay monthly contract and i need to keep my number from pays as you go o2

Ordered a replacement sim

Hi I ordered a replacement sim over the phone a few days ago as my phone had been stolen about a week ago and still have not received anything? Any idea how long it takes for a replacement to arrive?

Upgrade - poor offer

Long time O2 customer close to end of 24 month contract and offered free upgrade - offer is rubbish, much better elsewhere!!Found a great O2 deal via USwitch for 24 moths that smashes my offer, from reputable provider I have used before. Will 02 hono...

Resolved! add another phone

how do i add another phone to my contract

Roaming charges 2021

Have o2 reintroduced roaming charges or are things remaining unchanged in 2021 post EU exit.

Resolved! Another delivery delayed

So, I ordered a note 20 ultra. Selected thursday delivery. Order was only despatched thursday morning and even today Dpd is showing they dont even have the parcel. Any other delivery has been by DHL but dont know if they suspended deliveries to NI.Wh...

Resolved! Getting charged even if I cancelled a service

Hello,as it is impossible to actually get through to speak to someone at O2, how do I tell them to stop charging me for a service that I have cancelled? I had a Google-service that was charged through my O2 account, I have cancelled with Google, but ...

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