Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How long is an SMS before it becomes an MMS?

Hi,I am on a "Data Big Bundle" and have accrued lots of Text credit. Up until recently and using a Sony Xperia Z5 I would regularly send long (e.g. 8 x 160) sms messages and they would be sent within my credit. I have just changed to a Samsung S10 an...

Resolved! Upgrade early but keep my number

I know I'm allowed an early upgrade if I pay the rest of my phone off but I'm wanting to keep my same number I already have. Is this possible as don't want a new sim with the new phone.

Abonament

I want to know if I can get another subscription for my wife

Resolved! How do I pay an outstanding balance after i've changed network?

I was an o2 customer, but changed networks 2 weeks ago and transferred my o2 number over. I accidentely cancelled the direct debit before my last o2 bill had been paid. I've received a text from o2 stating that if the bill isn't paid for soon, they w...

Resolved! Upgrade

I currently have a contract with an iPhone 8 Plus and I’m looking to upgrade when my contract ends soon , do I have to pay a fee as I want the latest iPhone 12 plus max and also will I have to pay extra in my contract of a monthly price of iPhone 12 ...

WEAK SIGNAL

VERY WEAK OR NO SIGNAL AT ALL, THIS HAS BEEN THE CASE FOR A COUPLE OF WEEKS. DOWNLOADING SAMSUNG UPDATE ON 8TH NOVEMBER EVEN WORST NOW.

Resolved! Direct debit

I wish to set up a direct debit for my device plan

Over heating phone

Why is it so hard to actually talk to someone about my phone overheating?

Nano sim replacement

I need a replacement nano sim for my new phone as my old sim is a micro sim.It cannot be made into a nano sim.I want to keep my old number.Everything online is telling me to visit my local o2 shop which i am unable to do in lockdown as my nearest sho...

Resolved! Customer service number

Can anyone please tell me the phone number for customer service

O2

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