Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Double payment

I’m sorry if this is a long one but last month I lost my job due to Covid but I had managed to secure another one but due to not being paid I contacted O2 to let them know that I wasn’t able to pay last month which was okay and I was told that I woul...

Resolved! I don’t recognise a purchase

Can I check what a charge is under purchases ? How can I make sure it doesn’t happen again ?

Resolved! Phone bill

I can’t get in contact with o2 as my phone is disconnected, I can pay my bill tommorow but they have said they will disconnect my device shortly unless I contact them, I’ve tried live chat but not working. Can I request a call at all?

Urgent Default Settlement

I have a default on my record from 4-5 years ago with o2. The debt is currently unsatisfied and is holding up my mortgage application; the lender has said they will approve the lending on the property if i settle the debt and obtain a transunion repo...

email

Connecting up to virgin.net email account

Cancelling SIM-only contracts without any account information

Bit of a weird one... We have sereval Pay Monthly SIM-only contracts we need to cancel but we don't have the physical SIMS or know the mobile numbers, email address' or security answers associated with any of them. The only information I have is the ...

Resolved! Switching networks while still paying for device

Hi all, Am I able to switch to a different network while still paying off the device monthly with O2 please? Or do I have to pony up the remaining difference before I can switch? Thanks!

Mobile device payments and bill

Bill for mobile device was due on the 15th September 2020,. This was paid on the 18th September 2020,. Authentication from Bank was successful,. It is now 24th September, money still has not been debited from my bank account, and as a result O2 have ...

Resolved! Faulty Phone

Hey there,I am on a contract phone, with insurance, since thursday night, I have not been able to use my phone at all, I cant make out anything on the screen, its like its white washed, I cant make phone calls ( to phone custoemr services) , I have i...

Usage

Where can I find my total usage for calls/texts/data o0n my account. I have found detailed daily use BUT NOT the monthly totals

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