Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 have wrecked my credit rating

I used to have an O2 pay monthly device and tarriff. I decided to pay off the device early and cancelled my tariff. This was all done late 2017. Now I have had a mortgage application declined because my credit file shows that I have an outstanding lo...

Resolved! 4G calling (VoLTE)

There have been partial answers to the question of turning on voice over LTE and/or 4G calling. The suggestion is to turn it on via the My O2 app... except there is no option shown there.Obviously, I could call O2 and ask, but asking here first seems...

Upgrade order

Hi I’ve just noticed I ordered a green IPhone 12 on my upgrade, is there any chance of changing it to silver at this stage. My mistake. Cheers

Resolved! Credit check

I applied for a contract Saturday evening and received legal documents; I contacted O2 yesterday for an update and they confirmed that it was all go through the credit check procedure I was just wondering is if this is normal as it’s almost been a we...

Wrong tariff

I have a 5g sim only contract but a iPhone 11 which is not capable of 5g. Sim error is displayed. What can I do

Next day delivery?

Hey I placed an order yesterday around 5-6pm and it said next day delivery, just wondering if that included weekends or not, so I know if to stay in or not Many thanks

Resolved! Cancel my contract

HelloI’ve had my contract phone now for a week now and would like to know if I can cancel my contract as it’s still within the 14days??Any information would be gratefulThank you

Order acceptance

Hello. I placed an order last night for a new contract. I was wondering how long it takes for an acceptance email and delivery etc? It says next day but i know things may be delayed at the moment but I havent heard if its accepted yet.

Resolved! 5G

I am currently on a pay monthly phone contract with a 4G phone however I would like to switch to a sim only contract, the only thing is O2 do 5G-ready sim cards. Will the new sim card work on my phone?

Resolved! PAC

Hi. I have just taken out an 02 contract from Vodafone. I sent a pac when I purchased the phone. I now have service on O2 with a different number to my Vodafone one. Is this correct and just a matter of time for the number to transfer? I thought I wo...

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