Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Moving abroad and keeping UK contract

I’m moving permanently to France but want to keep my pay monthly O2 contract and phone number to keep in touch with family in the UK. Is there any problem with doing this or do I just need to change my address?

Cancelling my contract

Hello, I was wondering how much it will be to stop my contract? I have moved to Denmark and I need to get a Danish sim

Internet connection

Hi, I’m having trouble with my hotspot connection sometime it works and sometimes it doesn’t even though I have lots of internet left

Failed payment

How can I speak with someone in payment team , if my handset and sim have been restricted.Due to covid 19 and emergency cesarean I haven't been able to pay.I dont want my contract to be terminated.I can clear full amount in about 30 daysPlease someon...

Divert calls

How do I divert calls whilst 02 exchange my brand new faulty handset. Tried phone menu. Tried direct dial **21*newnumber#They both error

PAC Number Transfer

Hi - I've given my PAC number to 02 when I joined last Monday. Its now friday - should it have transferred by now?

Changed Sim

I had pay monthly sim that was in my parents name I have now taken out a nee sim in my name but still getting charged for the old sim even though I put the PAC code in my number still hasn’t changed can anyone help

How to cancel contact online

Hi i have come to the end of my contact and want to give my 30 days notice but i just keep going around in circles please anyone help me because i can only do it online due to COVID thanks

Resolved! Changing my account name

Hello,I need to change the name on my account, and my email address linked to my account.I also wanted to change the bank account which my direct debit comes out of if possible.Thanks

Recurring charge on my bill

Hi, so over the months I've had a random charge to my bill labelled as "Microsoft Store" of course this wasn't me and I called and was assured there was a bar on my account from this happening again and that I should contact Microsoft support for a r...

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