Returning a new phone

[Mv6mad]

Hi

Im returning a new phone that arrived scratched.

I live in Norwich and as I don't want to pay for recorded delivery I was going to drop it in personally to the Communications House address on the Freepost bag I've received from o2.

However there doesn't appear to be an o2 office there? Can I leave it with the tech firm at that address??
Thx

[Cleoriff · Accepted solution]

@Mv6mad 

No you have to return to the correct dept. It's also in you best interest to pay for recorded delivery in case of loss.

Link in here re returns process

https://www.o2.co.uk/help/device-and-sim-support/our-change-of-mind-policy 

[MI5]

@Mv6mad 

I'd advise you to get someone there to sign something to say you had hand delivered it to them.