Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Refund

£10 each month keeps getting taken out of my bank account from a pay monthly sim I have never used and never got before and I need this to stop

Coverage

We have recently moved and find ourselves in a gap in coverage. The network status checker is inaccurate and when raising an issue I get a text telling me that everything is fine. I have raised it twice. It recommends that I post here which I am happ...

Final bill

Has anyone got any idea as to how I can get my final bill from O2 after porting my number to another network? I can't use the MyO2 app and it won't let me connect to online help, I can login in on the website but it states that I have no device, I ca...

Resolved! Transferring number to new contract under different name

HiI was previously using my brother's number and wanted to transfer it to my new monthly contract. Because the number I was using wasn't under my name, I was informed by o2 to call their customer service line. Everytime I call, the line just drops af...

new O2 user

Hi I'm about to join O2 from Three and just wondered if there any cons to getting a new phone and contract via a reseller like MPD or affordable mobiles vs O2 direct? I've seen a contract on Affordable mobiles for £36 a month, but the same deal is £5...

New Phone cracked screen

I have just recieved a new phone and the screen is damaged, I am trying to get a return or swap sorted out but can not find the right way to do this, I rang the number but couldn't get to speak to anyone just had the call dropped! Help!

Pay monthly contract end.

Hi. Tried Cus Serv....too busy at these times.So here goes. My 24 month contract ends early Jan 2021. Got a txt today from O2 saying that it is going to end. The txt also said what my monthly payment was going to be after the date. Interesting as its...

Secondary line

Hi can anyone tell me how to activate the secondary line on my iPhone 12 pro ? Do I need to get o2 to do thus?What’s happened to the on-line chat with gurus?Thanks

Resolved! Multiple Lines

I ordered a phone for my son for Xmas does this automatically get connected to my existing account allowing me to access both from the app?

Switching off my sons 4g

I have a cheeky son who is on a contact phone which I pay for. Is there any way I can switch his 4g off when I’m looking to put him in his place?

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