Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 122105 Views
  • 27 replies
  • 5 kudos

Call forwarding not working

Hi there, call forwarding has stopped working on my phone, it has been working fine for the last 7 months. I've tried to access it through the phones menu and by dialling the codes.WiFi calling is turned off on my account. My phone is Xiaomi Mi9T run...

Voalizer by Level 1: Joiner
  • 794 Views
  • 2 replies
  • 0 kudos

Upgrade gone wrong

Hi, So last night I decided I wanted a Surface Pro X tablet and saw that you did them on O2. I went through the checkout and right at the end it said do you want to upgrade instead. I thought well that will save me some money so I went with that opti...

Sim

Sim

Ayman-s11 by Level 1: Joiner
  • 418 Views
  • 4 replies
  • 0 kudos

Resolved! WatchThere was a promotion

Upgrade 23 01 2020 there was a promotional offer of a smart watch that ended 29 01 2020 I sent off all detail receipts etc still not heard or received watch can't find a way to contact them any ideas

Mossman by Level 1: Joiner
  • 310 Views
  • 2 replies
  • 0 kudos

Resolved! Wi-Fi Calling

I have My Wi-Fi calling switched on but it’s not showing Wi-Fi calling on my screen, a have the iPhone 11 it’s an unlocked phone. A have tried switching off my data to get the Wi-Fi calling to kick in but nothing!

alwmjohn14 by Level 2: Apprentice
  • 722 Views
  • 6 replies
  • 0 kudos

Higher bill

So I’m on a £34 a month contract with unlimited texts and calls and 15gb of data with a spend cap on so shouldn’t let me go over but yet my bill was £51.80 this month and no device plan in place to explain the extra charge . I’m confused

Kate86 by Level 1: Joiner
  • 479 Views
  • 6 replies
  • 0 kudos

Resolved! Cancelled my contract, but still being billed

I spoke with O2 in December to cancel my phone contract. Why am I then still being billed a full months payment in February?My old phone was lost and the contract was up for renewal... so I shouldn’t have to owe anything.

Confused2 by Level 1: Joiner
  • 23149 Views
  • 2 replies
  • 0 kudos

Resolved! Sim card

I got a contact sim card ages ago but I havent inserted it to my phone because I didnt have the money to pay for it I dont want it but 02 is sending me letters saying i owe them money when i havent used it

Du by Level 1: Joiner
  • 536 Views
  • 5 replies
  • 0 kudos

Resolved! Travelling in Morocco

Hi, I'm about to go to Morocco and not sure if I need a bolt on to cover calls and texts, if so which is best? I use WhattsApp mostly but will occasionally need to call the UK and respond to texts.

CHEFFREY by Level 1: Joiner
  • 4182 Views
  • 3 replies
  • 0 kudos