Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 452718 Views
  • 2 replies
  • 2 kudos

Resolved! sim not provisioned

Hi.I have upgraded my tablet to the new samsung s21 ultra which came today. The sim i have used for my phone says sim not provisioned . i cant do a sim swap as it says on some of the threads as i dont have the tablet anymore. cant get through to 02 a...

Resolved! SIM card activation

I’ve had a SIM card replacement as my last card broke, however the new card gets no service at all and so I can’t receive the activation code to start the new sims activation, as it’s a text message. Any help would be much appreciated.

Order conformation

Applied for pay sim only pay monthly, I received an email saying order received and it was being sorted but not heard anything since.Is this normal. Been around a week.

Resolved! 2nd SIM slot

Hi,Wondering, If I upgrade and get a dual SIM phone, using SIM 1 for my 02 account.... Is SIM 2 open to using my work number which is Vodafone, or is SIM 2 also locked to the 02 network? Thanks

MJ52 by Level 1: Joiner
  • 606 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrade offer

I am looking to upgrade from sim only to pay monthly. I was just wondering if I could get best deal if I talk with customer service or is it the same which I can see it myself online/app?

Suzzani21 by Level 1: Joiner
  • 555 Views
  • 1 replies
  • 0 kudos

Phone delivered to wrong address by UK Mail 02 now making me wait till they find it - not my problem

So, as an existing O2 customer I took out another pay monthly contract, with overnight delivery which was due yesterday. Didn't get any delivery info checked online and it said delivered at 11.18 but it wasn't long call with customer services and the...

JulesM by Level 1: Joiner
  • 3298 Views
  • 7 replies
  • 0 kudos

Resolved! Amazon prime

How can I get rid of the Amazon prime extra that I’m paying for?

Hemil by Level 1: Joiner
  • 657 Views
  • 1 replies
  • 0 kudos

Resolved! Airtime account

I’m looking to request a refund on my deposit after successfully paying the 3 months. It states I need to have the money in my airtime account before getting a refund, how can I go about checking this? Thanks

Abbie11 by Level 1: Joiner
  • 1222 Views
  • 3 replies
  • 0 kudos

International calling

I tried calling Canada several times however it kept saying that there would be a charge if i continued with call however the call never went through. It appears that i have been charged for this. I was finally able to get through to Canada which i w...

Jadee02 by Level 1: Joiner
  • 886 Views
  • 3 replies
  • 0 kudos

Resolved! Beats flex headphones

I would hope as an existing customer that o2 would send out the beats headphones to people that purchased the Apple Watch 6 before the offer started

Reety252 by Level 1: Joiner
  • 787 Views
  • 2 replies
  • 0 kudos