Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! dialled number while mobile was in pocket

My mobine was in my shirt pocket. No. 8 got pressed 5 times and went on for over 13 minutes. I did not know at the time. Only when 02 sent text msg in the evening that my minutes allowance had been exhausted. It was a mistake. Can 02 waive off the ch...

Upgrading

Has anybody tried to upgrade and it’s said they can’t take the payment because home address is different to billing address, but everything is up to date, I’ve tried, I’ve checked everything and everything is how it should be but it still won’t allow...

Resolved! o2 mobiles.co.uk

I took out contract via mobiles.co.uk on o2 network last oct 2019. I upgraded early still having 12 months left on old contract, last eve via o2 website. i have tried to unlock old device by giving 02 the imei number and o2 have come back saying the ...

New order not showing

I placed an order for an Apple Watch over a week ago. Had confirmation by email to tell me it was currently out of stock but cannot see any tracking confirmation of this in my orders. I have tried to contact O2 by phone and message but cannot get any...

Resolved! What tariffs qualify for the family discount?

I added a plan to my account last year and was told I’d get the family discount. However, when I tried to apply it. They said it couldn’t be applied as the tariff didn’t qualify. I’m again wanted to add a new plan. How do I know if the new tariff wil...

02 refresh

Hi, so I just been looking at the 02 refresh.. I’m now ready for a new phone as I’ve paid off my device.. do I have to keep the same number? SIM card? Etc or do I get new? Thanks

Resolved! Travelling to Jamaica

I would like to use my phone in Jamaica is there a o2 package available?

Would I be able to cancel the Airtime part of my contract while keeping my Device contract?

Hi everyone, I'm currently with O2 on a Pay Monthly contract. My contract ends in February and I was thinking of upgrading - however, I am originally an EU national, and with the current situation, I may end up moving back home. In a situation like t...

no internet, no contact option

Hi, I've bought 4G internet on Friday. I've paid £8 for special delivery to get a dongle before Saturday noon, because times is money for me. Unfortunately after few minutes signal has disappeared. O2 Manager website (192.168.3.1) says "No Service. C...

Debit card rejected

Is any one having trouble paying there mobile bill through the app my two bank cards keep getting rejected I have rang the bank and there is no issue.. any one help?

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