Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Coverage in Ballymoney, Northern Ireland

The coverage in the northern section of Ballymoney town in Northern Ireland is pretty grim. I work in the town and in my office the data speeds flucuate all the time. Its just not reliable at all. Yet a year or so ago it was absolutly perfect. Then l...

Resolved! Why isn't my payment going through

Hi. A message has come through saying bill won't be paid. But nothing has change (well my address) but everything else is the same my number, the card to pay and the money is all there to pay it. So I don't get why I got that message. Everything has ...

Mobile data not working

Cannot Access the internet through mobile data. Tried everything But no luck. I have iphone 12 brand new phone shouldnt be having problems.

Excessive International charges

I have just received my monthly bill and have a £68 charge for using international data in Qatar. My flight connection was so short that I was met at arrivals and taken to my next flight by staff. I was on the ground for 90 mins and have a bill for £...

Resolved! Keep my number online form

I've been asked for a customer services password? To complete online Keepmynumber form. How can I get this password?

Suspicious Calls from similar O2 numbers

I have been receiving calls from multiple O2 numbers, all of which the same as mine except for the last 3 digits. I’ve called 2/3 of them back only to find someone just as confused as me at the other end of the line. They all swore that they hadn’t c...

Resolved! number of rings for incoming calls on iPhone se

how do I increase the number of rings for incoming calls on my iphone se

Keep current number

Hi there, I'm about to purchase a new device and have it delivered to my home. However, I want to keep my current number. How do I transfer my number from the old device to the new? I am aware that there is a form, but when does this need to be fille...

Feb 2021 - Nano SIM delivery turnaround time?

How long does it take to get a nano SIM request processed and delivered? The website says allow 5 working days, it's already been 7 since I asked for a replacement (moved from Android to an iPhone), and the online help is currently impossible to get ...

No regitered on network message

Out of teh blue - getting this message. Tried your tips. Tried youtube. Very frustrated. have galaxy s6 - been fine for years. Why now? Taken out SIM and put back in. All the usual. Help?r

O2

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