Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Text Message

I’ve just been sent a text allegedly from o2 saying my monthly billing plan has failed and I’ve been sent a link to continue using o2 services. Is this genuine?

Repairs

I’m sending my phone off for repair. My post is severely delayed due to Covid so I asked if I can pack it myself and have the address to return it.The advisor said that I can print the repairs label directly from there website.I cannot find it anywhe...

Resolved! Overdue payment

I was overdue on a payment and my data, calls and messages were stopped but i have now paid it before the deadline that was set but it still says that im overdue and my 4G wont work.

Data allowance

Hi,I started this new contract in April. It gives me 30gb data allowance with 15gb extra allowance. I've been alerted that my 30gb has been used up and I cannot use any data. However I still have my 15gb?On the o2 dashboard it says I gave 15gb of dat...

Resolved! New contract

Hi I’ve just ordered a new pay monthly sim from you guys I believe it’s all been accepted but I put the wrong email address in when doing it and I can not see the emails you are sending me how do I change the email address you have for me please

Resolved! my ipad%20account%20has%20gone%20missing%20in%20my%20o2

my ipad went missing from my o2 account and have been trying to contact o2 about this for a month with no luck. iv now recieved a defult on the account and still cant do anything about this. can anyone help ?

SIM card

Just received a new sim card replacement, from a micro to a nano, it appears not to be registered. Can't make or receive call, the online chat service is not available, any ideas please.

Sending SMS from UK to abroad

Hello I'm recently just joined O2 and when I'm sending a text to a friend who lives in the Netherlands he's receiving the text from a random number. My number isn't coming up. A completely different number is coming up every time I text him. The rand...

Resolved! customer service%20contact%20number

looked everywhere but still cannot find the number to speak to a humanoid regarding renewal of my contract

Resolved! Phone broken down

I am staying in France. My phone has broken down. I have an old iPhone I could use but it takes a smaller sim card. I tried cutting down the other one with scissors but that didn't work. So I need to order a new sim. But when I go to MyO2 to order on...

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