Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 232790 Views
  • 2 replies
  • 2 kudos

Emails

Is “mycare@o2mail.co.uk legit? Was waiting for an email to confirm my order and got an email from them, I just want to make sure it’s not a scam. Thanks

Help19 by Level 1: Joiner
  • 892 Views
  • 3 replies
  • 0 kudos

Early Upgrade Email

Hi everyoneQuick question.I got an email this morning from o2 saying that I could upgrade 12 months early (36 month contract) and if I traded in my current phone o2 would pay the rest of my device plan (roughly £300) - I would then take out a new 36 ...

AlMcCann by Level 1: Joiner
  • 4384 Views
  • 17 replies
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Number Port Not Working

Hi, I'm hoping somebody here can help.I started a new contract on Tuesday and submitted an online form to move my number over from EE. Come Wednesday morning I still hadn't heard anything about the port, so I call customer service to confirm the form...

Rayne by Level 1: Joiner
  • 2406 Views
  • 8 replies
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Resolved! help I am couthused.

back when I was on pay as you go I do remember canseling the family bot on and I have just found that I still have a family bot on still going because I went to one of my old post on the o2 community fourm and clicked on the link and clicked on manit...

Luke30 by Level 7: Part Timer
  • 646 Views
  • 5 replies
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Resolved! credit that I had on my pay and go number that is now on pay monthly not showing.

when I spoke to someone on o2 live chat that helped me to get my pay and go number transthered to my pay monthly account to replce my pay monthly number that was on the pay monthly sim card when I got it in the post said that any credit that is on my...

Luke30 by Level 7: Part Timer
  • 580 Views
  • 4 replies
  • 0 kudos

Unpaid bill but pay by direct debit!?

I’ve been sent threats by O2 stating that I have an overdue bill and that if I don’t pay in 3 days I will be charged a late payment fee, but from day one I’ve always made payment by direct debit so I don’t understand why I’m now being asked to manual...

Bootzilla by Level 1: Joiner
  • 542 Views
  • 2 replies
  • 0 kudos

Keeping my old number

HiI’ve just got a new phone that came with a new number that’s also on O2 and had assumed it would be a simple matter to keep my old number. It isn’t. All I have managed to do is cancel my old number and account. I would very much like to get my old ...

Brank33 by Level 1: Joiner
  • 366 Views
  • 1 replies
  • 0 kudos

Resolved! Speaker

I need help my phone speakers is constantly playing up and people can here me on the other side