Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancelling bolt ons

Trying to cancel a couple of bolt ons.....There is no way to do this online as far as I can see.So you have to call customer services..... but they aren’t taking anything other than essential calls.But if I want to add a bolt on or upgrade or have no...

Unkown Charges - Debt Collectors

HelloMany years ago I had a contract with O2, when closing the contract there was a little confusion on your side as to the final payments, over the phone we got them sorted and asked for any outstanding charges which I had paid on the date and confi...

No Caller ID?

Been struggling for a week now to no avail.All incoming calls still showing as no caller ID, even from landlines.I have even rang off my work mobile, which doesn’t hide caller ID, and it still shows up with no caller ID and is getting very frustratin...

Authorisation codes

I am trying to log into a couple of websites that require authorisation codes via an SMS sent but I am not receiving any of the SMS authorisation codes through on my phone so I am unable to log in. Please could someone help.

Resolved! 2nd bill each month

Why am I being billed 2 separate bills each month for one phone? One is on direct debit and the other isn’t as I don’t know what it is for? Please can you help

ending contract

hi Need some advice A few months ago i spoke to O2 about the options of going from pay monthly to sim . I never made amy commitment and said if i decided to go ahead i would do this in the local shop . A few mins after the call i recieved texts from ...

Resolved! O2 Family Plan - Bills, will the "lead" be able to see who i've called and what numbrs i've texted?

My contract expires, i'm going to sign up to a new contract sim only - add it to my brothers and i can enjoy 20% off. However, my current bill shows a list of itemised numbers and texts i have called - will he have access / be able to see this once i...

Trying to keep my number via internet and o2 app but not done terms?

I have been trying for 2 days now to port my no but to no avail? I finally got in touch with a person and think I have progressed the process. Customer services said I will get the obligatory 2 text messages confirming all happening but not yet recei...

Resolved! Parcel Tracking Number broken

I’ve just ordered an iPhone 12 Pro Max and received an email saying my order is now on the way, however when I try to track my order on the DPD website it is giving me someone else’s information saying “your order was delivered and received by “XXXXX...

Resolved! Voicemail

Looking how to turn off my voicemail please

O2

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