Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Bluelight card voucher does not work

Hi,On the bluelight card website it says we get 25% off the bill with airtime over 3Gb but when I go to put the voucher code in that was given in the website it says it isn’t valid. I can’t do the o2 open because my actual company is part of that sch...

Text messages

Hi I’ve got a new iPhone 12 Pro Max received yesterday and when I’ve put my SIM card in everything works fine like data, phone calls but I cannot send SMS messages. I can receive them but not send them. Can anyone help. I’ve tried turning my phone of...

sorin

delivery

Resolved! O2 Change of Mind Policy (Exchange NOT Cancel)

Has anybody got any experience with this? I rang customer services today and was rather surprised by the apparent lack of knowledge of their own process. The girl on the phone had to keep putting me on hold while she spoke to somebody else and eventu...

Resolved! Change tariff from monthly to sim only

I want to change my tariff from a monthly deal to Sim only deal. But can’t seem to ge through to do this.

Upgrade - item out of stock

I ordered an upgrade for Samsung Galaxy S20 FE orange on 6th January. At the time of ordering it said next day delivery - half an hour after ordering I recieved a message to say item out of stock and I'll recieve it soon.It's nearly 2 weeks since ord...

Resolved! Incorrect tracking information

Hi I'm hoping someone can help me I'm due to get a delivery on Monday by DPD and I have tried to track my package but it says invalid tracking information please check and try again any advice would be helpful

Resolved! switching from Smarty mobile get my old number ported over

Hi How long does it take to switch to 02 and get my old number ported over after using the PAC when registering. I have the sim in and have been given a new number, but not notified when my old number will be ported over.

Resolved! Temporary Data Suspension

Is it possible to block data to my son's phone at certain times of the day (or rather night?) Our wifi turns off at midnight but he his continuing to use his phone through the night using his data allowance. Can anyone suggest the best way to manage ...

I’d like to speak or at least live chat to someone

Hi I’m julia and I wondered were all the operatives are if you want to discuss/sort out upgrading ? Surely they work from home ?

O2

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