Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

download/view bills

Why is this service not working for current bills?there has recently been a change to the billing (perhaps only where two accounts are linked?) and i am now no longer able to download or view my bills.Please advise.

jxatkins by Level 1: Joiner
  • 5 replies
  • 0 kudos

Data cut off

Hi I have paid my bill and it’s saying it’s not paid. The devise plan is saying it’s not paid and it is. I need my data back on asap for work etc… please can you look into this?

Double payment but single credit.

I recently purchased a "Rolling Plan" SIM for use in a Router, purely for Data useage.Due to an error on my part, I "Topped Up" that card with £10 BEFORE selecting which Rolling Plan I wanted.I then selected the correct plan and paid another £10.My O...

Andy1960 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Early termination fee in cooling off period

I have cancelled my contract within the cooling off period but I still have the early termination fee on my account. I have contacted customer services on numerous times to tell them it needs waiving due to being in the cooling off period. I have had...

Tot1984 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Overseas settings

New to O2. Going overseas for a week and want to avoid large bill! Do I turn off data roaming or will Airplane mode suffice? Is there a maximum spend limit on Pay monthly please?

Sujit by Level 1: Joiner
  • 1 replies
  • 0 kudos

Two mobile accounts

how do i merge my daughter account to mine now she has joined from virgin

johnm by Level 1: Joiner
  • 1 replies
  • 0 kudos

Airtime only sms - Loan

Why are you listing my airtime plan as a loan and listing it as such on my credit report. When paying your handset off, this monthly payment is classed as a loan, your airtime plan is not a loan. My handset has been paid off for quite some time (over...

LeeDavies by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Stripey Giraffe scam

I got my daughters online bill today and there was £9 of charges to Stripey Giraffe. She'd never heard of this so we googled it and it seems to be a scam - be careful and check your phone bills. I've now barred her account from using her phone bill t...

Trishmac by Level 1: Joiner
  • 8 replies
  • 0 kudos

Question on O2 Switch Up with insurance phone

Hi I was about to sign up to Switch Up.Quick question - if my phone gets damaged mid-way through a contract. Say I want to upgrade. Obviously they wont take back damaged phone. If I have phone insurance (either the O2 insurance offered at checkout on...

Fire3390 by Level 1: Joiner
  • 5 replies
  • 0 kudos


I given after paying two bills of £90.03 today and £90.03 yesterday my enquiry is that Direct Debit was Also taken out 5th October 2023 for £90.03.I'm making a serious enquiry to way how many times do I pay this bill.

Crafty59 by Level 1: Joiner
  • 2 replies
  • 0 kudos