Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! early termination fee

HiI am still waiting for my final bill. My contract end date on 2/1/22 but left o2 on 21/12/21 using pac code. As far as I know I received a monthly email reminder that my bill is due £15.31 although got no access to view it. I paid my December bill ...

zams2001 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! About my bill

Hello I'm sorry but I can't pay my bill till Thursday 27 but I would like to know if you keep me on till then and soon as the 27th come I will pay it it beacuse I've had covid and I've not been paid a lot of so I could only pay for my rent and I'm so...

Luci by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Sim

How long for sim to arrive. Placed order online today with my PAC code details but this expires on 26/01 and I’m panicking now that I won’t switch in time

Mizpah68 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Unable to receive calls since joining O2

I have recently joined O2 from Virgin mobile (about a month). I requested a pac code from Virgin mobile which I received and passed it on to O2 to port over my number. Since the time of joining I was unaware I wasn't receiving calls as I did receive ...

MLG by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! End of contract

Why are o2 trying to charge me the same amount that I currently pay per month for my phone plus data ect when my contract ends?My phone will be paid for, so surely I should just be paying sim only charges. They think I should pay £20.82 for 3gb, plus...

ray1966 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! What happens if order isn’t accepted?

I’ve just made an order with upfront costs, if it’s not accepted will they refund the upfront costs? thanks in advance!

Lucy6787 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Contract ended, still get charged

Hi, my contract ended since 21 November 2021. Yet I still get charged every month even though I opted out for an upgrade. When I cancelled the direct debit, I received a message for an unpaid bill. What do I do to resolve that issue?

Guid by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! O2 Travel

Is Oman included within the O2 Travel Bolt On?

RCar by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Have recd a text message "02: Your last payment was unsuccessful.

Continues: Update your payment and billing details on your 02 account at [Mod edit: Removed to ensure safety.] to avoid termination. I assume this is fraudulent as have just checked my bank account and the latest bill has been taken by DD!?

Patricia2 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! My bill for October 2021

My bill for October 2021 is not listed on my bills - could you please send me a copy?

MikeA by Level 1: Joiner
  • 1 replies
  • 0 kudos