Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos


I have a problem logging into the app.

E2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! 1£eRbuds

Hi , is any one know how to get those 1£ earbuds that was in a offer with a new phone when upgrade??. Got the phone but no earbuds

Waiting for my order to be processed

Hi GuyzI upgraded my sim only to a handset on the 29th Dec 2023 and literally on the 2nd Jan 2024 I received the order delivered VIA dpd but they had sent the incorrect product. After 4 hours going through loopholes round and round I managed to get t...

Zizzi by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Not Received Samsung Earbuds voucher for £1

I purchased a Samsung S23 on October 26th 23, which had the offer of receiving a voucher to get Graphite Samsung Earbuds for£1. Despite calling O2 on a number of occasions throughout December, I have still not received anything. Is there any advise o...

Not received my upgrade

Evening all I have ordered a replacement upgrade on the 23rd of November I have not received after many calls back and forward to 02 I still have no phone. It is currently with dpd assumed lost they have been looking for about 12 days now. Any help a...

N1k2new by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Promo code not working

I was given a promo code for free galaxy Pro 2 buds and its saying invalid code

Grice by Level 1: Joiner
  • 7 replies
  • 0 kudos

Account showing overdue - Trying to charge for 24M airtime discount

Having a bit of a nightmare with billing, I have a 24M tariff (12 months in). My last bill was paid as usual, however, account is showing overdue as the discount amount is now showing as outstanding? I pay via Direct Debit, so baffled. Had no issues ...

Swimsdale by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Change name

How do I change my name on my account?

Jafluff by Level 1: Joiner
  • 1 replies
  • 0 kudos