Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! cancel a contract

I recently took out a data sim, pay monthly contract but the 4g service in my office is too poor to receive data over o2 so I want to cancel the contract . The number associated with the sim card is (REMOVED) Drew Steel

Resolved! cancel an account

My husband has passed away and I need to cancel his account

Bill is higher than normal

Hey my bill is higher than normal dont know why just wondering why is it high

Resolved! Mobile device plan

I used to log into Virgin Mobile to see my handset plan, i am wanting to know how long i have left on my handset. Now it takes me to O2 but my device plan is not there only my pay monthly plan?

New sim

Hi, I need an update on application number NC41368724.

Resolved! leave O2 to switch my data provider

I purchased 2 laptops with a mandatory 2 year data plan, now this period is over, I want to switch to a cheaper provider. How can I do this?

Recent call and text message log

When I was with VM I could see my call & text log in real time, when my contract swapped from VM to O2 I could still see recent calls and messages, as in the current month prior to receiving a bill. It was a bit longwinded to retrieve this informatio...

Upgrade

Hi, I don't know how to start the conversation, my sim contract is ending up in two weeks, I have more than three days trying to reach out any of agent, but it looks very impossible, like they are dealing with the war in Russia and Israel.How the hel...

Resolved! Apple watch - cancelling my watch plan only

Hello, I am thinking of cancelling my apple watch plan, how do i go about this? ( i want to keep my iphone esim plan, just get rid of the plan for the watch) Thanks in advance

Fraud dispute on account causing direct debit issue

I had a fraud issue back in September which o2 sorted, but the fraud team have kept a dispute ticket on my account which is causing a direct debit issue as its saying i have a possible credit on my account, so I have to manually pay my dd through the...

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