Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 120438 Views
  • 27 replies
  • 5 kudos

Resolved! Number not ported over after 4 days

Hi, my old number has not been ported over yet and it's been four days. I sent the PAC code when ordering. What is happening please?

RLeath12 by Level 1: Joiner
  • 122 Views
  • 1 replies
  • 0 kudos

Resolved! Going to USA

Hello I’m going to USA tomorrow and need to increase my spend cap so I can use data out there thanks reece

Resolved! Lost my simcard

Hi I’ve lost my simcard and just want to get a replacement with the same plan and same number

Atieno by Level 1: Joiner
  • 84 Views
  • 1 replies
  • 0 kudos

Resolved! International calls on volt package

I have the volt sim package and want to make international calls (included in package). When I tried it wouldn’t let me. Do I need to do something before I can do this?

Tony25 by Level 1: Joiner
  • 88 Views
  • 1 replies
  • 0 kudos

Resolved! Volt

I have been told I can’t have volt features as Virgin Media is not available at my address, how is it that I have been using Virgin for broadband for the past 3 years

Resolved! Keep my number

Hi my contract is over and I would like to keep my number

Martin16 by Level 1: Joiner
  • 87 Views
  • 2 replies
  • 0 kudos

Resolved! CALLING MOBILES/LANDLINES FROM WITHIN EUROPE ZONE

When in - say - Republic of Ireland can I text/call landlines or mobiles in the Republic of Ireland as well as calling the UK as part of my package? Can I use data up to my limit? I pay monthly with a 20Gb data limit.The following has been copied fro...

DanMeehan by Level 1: Joiner
  • 87 Views
  • 1 replies
  • 0 kudos

Sharing data

Hi, I have two accounts and would like to share my data 

Simone3 by Level 1: Joiner
  • 132 Views
  • 6 replies
  • 0 kudos

Resolved! Phone cut off

I’ve paid my bill but my phones still not back on yet and it’s been a few days

Sarah41 by Level 1: Joiner
  • 70 Views
  • 1 replies
  • 0 kudos