Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Access to my account

I was outside london i want to pay my bill when i open my O2 account they said firstly pay your bill firstly i want to see how much bill and i want to pay from app but they give me access they sent me six digit code which is not coming because my sim...

phone change to childrens name

i have 5 phones on my account and 3 of them are my children and are now old enough to have a nd paid in their own name, how do i go about

bundle

Hello its saying it has removed a bundle but i havent reuqested to remove a bundkle

Refund

Hican you please refund me the credit on my 02 account? Thanks.

Bill/refund

Io

want to upgrade

i'm looking for a new device but i can't place my order from my o2 app

Conection

Ive been cut off and cannot recieve the TEXT message to get back on with the code. I AM TRAVELLINGTHE WEEKEND AND WANT MY PHONE BACK ON!!!!

Resolved! Removed out of bundle charges reduction

Just got an email saying I removed this ‘as per my request’ however I have not contacted o2 since taking out my phone in 2022. Also got a text to say ‘Thankyou your order has went through’ what on earth is going on?!

International calls

I am getting charged for international calls that I am not making. Can I please ensure that I can’t make international calls from my phone? Can you put a block on calls abroad?

Cancel my contract

I have an O2 sim that I use for wifi and I don't use it in a phone. I got this sim as part of my Virgin deal a couple of years back. I would like to cancel my contract but I cannot receive the code as I don't have the sim in a phone!

O2

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