Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Resolved! Sky O2 SIM Airtime Contract

Hi Sky have sent me a new SIM card to save me money on my airtime bill. They have advised it is an O2 sim and that I can swap to this but keep my device plan with O2. Is this correct?

Beni by Level 1: Joiner
  • 3 replies
  • 0 kudos

Upgrade Returns

Hi all I upgraded to an Xperia 1 iii last week after paying off my previous device and couldn't get on with the xperia so for the first time in 20 years of being an 02 customer I contacted o2 to return the phone.They sent me out a jiffy bag with Ingr...

Resolved! Upgrade

If I upgrade through the app will I still keep my 30% friend & family discount?

Sarah721 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Data

I’ve run out of data can I buy more to get me through till my next bill 

Deb68 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! my bill

trying to pay my bill 

david31 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Duplicate email address

I have an o2 account for my pay monthly using my husbands email address. He has now got an O2 sim on pay monthly . When he tries to set up an account on My O2 it won't let him as I am already using that email address. Help !

mal123 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! paid my bill

I have paid my bill today on my phone its just waiting for the payment to come out


My phone tells me that I am not registered on network

Ajll by Level 1: Joiner
  • 2 replies
  • 0 kudos


I’m looking at upgrading my contract and the offer tariff is labelled as a recycle offer. I’d rather give my phone to my son than recycling it through this service. My questions is do I have to recycle it through this plan as part of the online upgra...

Resolved! Bill

Would like to know why my bill is so high? Can I get seemer tarrif

Khazina by Level 1: Joiner
  • 1 replies
  • 0 kudos