Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Switch Up

How does Switch Up work for phones with long delivery times? I want the 16 Pro Max but there's no delivery expected for 3 weeks at least. If I pay the £1.00 up front fee, go through the motions etc, will O2 expect me to send in my existing device now...

Cancelling my sim

Hi guys just wanted some help I cancelled my sim/contract today and I was wondering if I needed to pay anything. I do have a contract for a phone that im nearly a year into and its already paid off but its got 2 years and 4 months left and my sim say...

Resolved! Renaming numbers on my account

I have 2 numbers on my account, for some reason the 2nd number has my wife's first name but both numbers are in my name so how do I rename the other number with my name

Final bill

I got a pay monthly phone October 2020 I believe and I gave my 30 day notice a month ago. I only have around £50 left to pay on the phone. I am getting billed my normal amount on 25th. However my 30 days notice is over today so what will my final bil...

Resolved! Need a replacement SIM card

Please can I order a replacement sim card

Order update

Hi just wondering is there any news on my order as can’t find anything on the app or site

Payment

Hello, I am trying to pay a bill, it’s asking to send a code to a number that is not used

querry text charge on bill

how do I querry charges for texts outside my plan that I did not send

Bill

I got an ipad with yous and have my phone with yous but they seem to be in to separate accounts one for each product and i cant see the ipad ones details on my o2 app

eSIM activation

I’ve just upgraded for iPhone 11 to iPhone 15. I opted for the eSIM transfer and when I transferred all my data and number the data transferred fine but the number isn’t - can’t make or receive calls on either device. Rang o2 several times yesterday ...

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