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Payment

LouiseL1
Level 1: Joiner
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on ‎03-10-2024 18:58

on ‎03-10-2024 18:58

Hi there I recently missed a payment and would like to pay for it now, however when I go on my account which i previously switched over into my name through the customer service team on the phone, however they didnt do it correctly as it still has my nans name and date of birth on the account but my email, it also says I don’t have any devices registered. Please can you set this number up with the account under my name so that I can pay for my sim

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MI5
Level 94: Supreme
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on ‎03-10-2024 19:03

on ‎03-10-2024 19:03

@LouiseL1 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Consider setting up a direct debit to avoid future issues.

All details here Guide: How to Pay Your Bill (Airtime & Device Plans) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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