Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! No mobile%20data%20available%20when%20abriad

I am not able to access mobile data from France despite having all the right settings switched on and after asking O2 to switch that service on three days ago and upgrading to unlimited data. I rebooted the phone a few times but it only works when co...

Can’t text Ireland from the UK

Hi!I’m on contract & tried to text this morning to get in touch with a place I’m staying this weekend. I tried to text them and it automatically failed. So I went on and added the £3 International bolt on on… Still appears as message failed? Any advi...

Resolved! SMS and WIFI calling (text messages)

I bought an O2 contract on the assumption WIFI calling would be similar to Vodafone and EE where you still get SMS text messages.The reason I need this is because I always get companies sending SMS codes and confirmations I.e. Santander when you set ...

Resolved! Slow 5g

I’m at Manchester airport. 5g excited as for the first time. And.. So disappointed.. 4g runs 3 time faster than 5g. Last week went to Alton Towers. Full 4g and unable to use Alton Towers app. So slow. O2? What's happening? My son using Tesco - the sa...

Resolved! Number change

Hi, I’m now looking at upgrading as I now can just wondering if I can upgrade and change my number? And how do I go about it? Thanks for any help

Resolved! Unlock tablet

Hello. I got my daughter a tablet on 02 and I tried to put SKY SIM card in it as the man at sky said it would work as both networks run off the same mast. I wanted it so she can watch sky go for free as we are going on holiday in the UK and the journ...

Resolved! Hi the monthly charge is wrong it should be cheaper I changed tariff

Hi I’ve changed my tariff about 2 months ago now and this month is suppose to be cheaper than than my last tariff but it’s still the same and hasn’t changed when it should have changed I got one with less data for the better price but still no change...

Resolved! Keeping number

I have swapped to another o2 contract and I’ve entered my PAC. It appears now that somethings are registering on my new phone and some with my old phone. But my calls are only coming through on the new number that I don’t want to keep?

Resolved! Switching my o2 account

I’m getting a new phone but a family member was using their o2 account paying my phone monthly now I’m getting my phone on my own o2 account will my phone number change ? As I want it to stay the same

Charged for data without permission or warning.

I received a text stating I had less than 250mb of data left a week ago. Today I received a text that I had used all of my data and was immediately charged £2 for an extra 100mb of data that I did not want or ask for. I would like a refund of that £2...

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