Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 'public phone number' on my current O2 account

I have an O2 monthly account for my IphoneI also run a top up 'burner' phone as I need a phone number I can advertise on my websiteIs there a way to add a second phone number to my current O2 account so I don't have to carry around 2 phones and worry...

Resolved! Scam email

I've got an email asking me to reset my password by clicking on a link, is this a scam. If not why do I have to do it.

Resolved! New number

HiI’m thinking of upgrading can I get a new number when upgrading? Also can I change my old sim in my old contract phone to pay as you go keeping the old number? Thank you

Resolved! Sim swap

So this is a long one so please bare with me..I got my new contract phone on Wednesday the 21st July.. requested a sim swap the next day so i could keep my old phone number. Was told it would be complete by the next day (Friday) It’s now Monday and i...

Resolved! Keeping my o2 number

Has anyone took out a new contract with o2 and carried over their existing o2 number? The upgrade options are too expensive and I want to use a deal on uswitch. Thank you.

Huawei Dongle Data

Signed up for 50g dongle data on Saturday , using my sim that’s in the dongle that I used about a year ago but can’t log in, was told to use my o2 log in but won’t accept and username too long. Getting a blue o2 log in screen can anyone help? I’m not...

Resolved! Device plan settlement figure

I have spent a frustating time trying to pay off my Device Plan. A letter I received tells me to phone 202 for the settlement figure but every time i tell the automated system that is what I want they tell me I am asking for something else!!! I can s...

Resolved! No text messages after number port

Hi all, My number was ported over from Vodafone on Friday 23rd. I can send texts but not receive them, apart from off o2. I've tried everything, turning phone on and off numerous times, SIM card in and out and ended up doing a factory reset. All to n...

Resolved! Credit file referrals

I have 2 pay n go O2 sims, have been with O2 for many years. I tried to get a contract today but my credit check denied me. I have only recently opened a bank account, but have enough money to pay for a years contract up front if need be. My referenc...

Resolved! Tex Message sent with history

My partner recieved a test off me that I have no recollection of sending, and i do not have the history of the text message being sent, how is this possible? is there a way to track any mmessages sent from my phone?

O2

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