Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! name change

hi my name has been spelt wrong its sundeep not sandeep. please could you get this changed. Thanks Sunny Karir

sundeep by Level 1: Joiner
  • 2 replies
  • 0 kudos

Change of surname due to marriage

I need to urgently change my surname on my account due to marriage to allow me to upgrade my phone on carphone warehouse as 02 does not have the phone. I have sent my change name form and copy of marriage certificate to o2 business email address and ...

Tmuz4life by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! coronavirus and%20payments

As a Sim only customer and someone who is awaiting Furlough, I am unable to pay my bill for the next 3 months what are my opyions?

GeraintDJ by Level 1: Joiner
  • 6 replies
  • 0 kudos


Hello, my next bill is due on the 27th of April, due to the corona virus and being self employed I have no money coming in and can not pay my bill, I have been trying for days to get through to someone on the phone and it just hangs up on me.I’m not ...

Portia by Level 1: Joiner
  • 10 replies
  • 0 kudos

Resolved! Removing the bar from my phone

How do I get someone who can look into removing the bar from my phone I get paid on Friday and have no service on my phone, my bill was late but I don’t know how to get into contact with yous because doesn’t let you phone, I really need to my phone t...

Resolved! upgraded

hi , i upgraded to new tarriff 7/3/20 and my new bill was supposed to be £18.00 but bill has come in at £18.51 with no extras or calls charged so can you explain this ,, also its still im acvailable to upgrade when i just have within a month ,, the r...

Constant Wangiri Calls From Abroad

Hi,For the past 2 days I’ve been receiving wangiri calls from multiple numbers in different locations (Austria, Georgia, Africa etc). Blocking them is pretty much useless as the same number will ring back but with the last 2 digits changed. I’ve trie...

Alex96 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Speaking with 02

How can I speak to an advisor? I can’t make calls and it says ring from another device but I don’t have another device

0211 by Level 1: Joiner
  • 4 replies
  • 0 kudos

What do I do to transfer my number from EE?

Hi, I've just received my Pay Monthy SIM from o2 this morning and need to know what to do to keep my current number from my former provider EE.I provided the phone number I want to keep when ordering the SIM but it's not clear whether I need to inser...

MarkH16 by Level 1: Joiner
  • 2 replies
  • 0 kudos