Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 270913 Views
  • 2 replies
  • 2 kudos

Resolved! porting my phone over from vodafone

I am porting my phone over to 02 today from Vodafone. Consequently I cannot make calls. However when I upgraded my phone to the 02 platform I did not receive a new sim card. I have my original Vodafone sim with my numbers on.

AG11 by Level 1: Joiner
  • 751 Views
  • 1 replies
  • 0 kudos

Resolved! £46 over paid

Paid my bill b4 weekend and u have taken £46 of me twice, which leaves my device bill unpaid on 2 off my contract, I was told this would be sorted Friday and still hasn't. (Personal details removed) Could u plz sort this out take the extra £46 and pa...

Jones7390 by Level 1: Joiner
  • 543 Views
  • 2 replies
  • 0 kudos

Resolved! Callback

I am currently abroad and my services have been barred meaning I cannot call the payment line to make my payment despite having restarted my device multiple times. How do I request for call back services as I am still able to receive calls and texts ...

Ngechu by Level 1: Joiner
  • 632 Views
  • 2 replies
  • 0 kudos

Resolved! Order confirmation email not received

Hi I've just recently signed up for a new contract and I have gone through the process of entering all my details, however I have not yet received my order confirmation email. I have the order confirmation PDF, but I'm concerned as if I've not receiv...

HarryJ98 by Level 1: Joiner
  • 1696 Views
  • 3 replies
  • 0 kudos

Resolved! Trying to upgrade

Hello trying to upgrade with mobile phones direct.co.uk. But o2 keeping rejecting the deal can you explain why??

Terry1988 by Level 1: Joiner
  • 457 Views
  • 1 replies
  • 0 kudos

Resolved! Tariff updated

Data has increased to 5gb when didnt ask for it to be changed

Huggy253 by Level 1: Joiner
  • 468 Views
  • 1 replies
  • 0 kudos

Resolved! international bolt-on

I cannot call abroad even adding international bolt-on for £3.00. My montly bill is £15 for 30gb data, but I would like to call Poland for 5p per minute and my call does not go forward.

Iwona123 by Level 1: Joiner
  • 726 Views
  • 2 replies
  • 0 kudos

Resolved! Network security

Can you please turn off security on internet so I can have access in any website

George_97 by Level 1: Joiner
  • 573 Views
  • 2 replies
  • 0 kudos

Resolved! Data Bolt on - not working

Hi All, This is my first chat in O2 cummunity.I am on pay monthly and 3 days ago have added 500mb of data through bolt-on but till now I am not getting any network connection (when not using wifi). Tried 3 times to call the O2 customer care (202) but...

Anonymous by Not applicable
  • 11798 Views
  • 13 replies
  • 0 kudos