Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Returning phone

I am returning recently purchased iPhone to upgrade to another device, do I remove and keep the new SIM and put it back in my old phone until I order new one?

Resolved! Paying my final bill

I've left my O2 pay monthly contract, and want to pay my final bill. There are two phone numbers in payment reminder email. 0844 809 0202 is a recorded message saying it doesn't exist0800 588 4217 seems to be for PAYG customers The help website is a ...

PAC swap

I gave O2 my PAC and they have not given me my old number. Impossible to contact them for help. Going around in circles. In the meantime nobody can contact me.

Resolved! An important update about your mobile tariff

Received a letter from O2: it says 'because of these changes you have the right to end your tariff without having to pay an Early Termination Charge - 1) how do I give notice of this? 2) does this mean I can upgrade my device? many thanks in advance

Resolved! Employer discount code

How do you apply the employer discount code to your bill to get the 25% off airtime plans please

I have been charged twice for my previous bill

For my last bill my money automatically came out of my bank but then for some reason my phone then was getting a texts to say I hadn’t paid when I had and then I had to repay it again 10 days later as o2 stopped my phone working. How do I get a refun...

Resolved! Pay monthly agreement changed

I have had a letter from O2 telling me my agreement is changing. I want to make sure that this will not affect my family discount package, especially as I did not instigate the change.

Can't get wifi calling working

Have a new O2 sim for my iPhone 11 and have activated 4G & wifi calling on the website but just get the 'to allow wi-fi calling on this account, contact O2' message. Have reset my network settings several times, have waited over 24 hours, have had a ...

Hardlocked Phone

Hello. I have upgraded my phone via O2 and want to give my old Samsung A5 (locked on O2) to my granddaughter. I have contacted O2 to have my old phone unlocked to the network so that I can use another SIM in it but this is not working and I am now wo...

Resolved! Data usage

Hi. Something has started using up all my data. The only thing I can think of is Google Maps, which I've started using recently. I've stopped usnig it though and all my data is still disappearing. I topped up 500mb this morning at my desk and it's al...

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