Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Price match

I have been a payg customer for 20+ years and am now thinking of going pay monthly with a new handset.I have seen some great packages with virgin media, one is £25 pm, no upfront fee for a Samsung s20 fe 5g unlimited calls txt and 1g data, Data-free ...

Resolved! Want to leave O2

Been due an upgrade for about a year and been calling since sept for one, been promised call back after call back many times since and STILL not got one, just want to leave now. Has anyone bitten the bullet and left o2 after almost 20 years???

Resolved! Bill

The guy Name Meezan said to me that he will sort out my error bill and manager will call me within 24 hours. Still no response been 4 days and got an email that my services will be stopped soon. 13 times i have called 02 no service at all.

Resolved! Customer Services pasword

In trying to transfer my number across to O2 I recieve this message fro Security Details. What is a customer services password? and how do I get one all I have is the web site log in? Don't forget - this is the password you use to contact customer se...

Resolved! My Disney + not working

I’m trying to activate my Disney+ But it’s not happening

Guru

How do I talk to an o2 adviser through live chat?

Resolved! New contract

I am starting a new contract (with o2) starting 04 Jan.21. My original contract expires 13 Jan.21 - what do I need to do to stop those charges after that date ? I am paying both contracts for the week in between new start date and old contract.

Resolved! Can I simply transfer my existing SIM card to my new phone having upgraded a SIM only deal

I previously had a pay monthly deal with O2 with an iPhone I was due an upgrade I bought a new iPhone from Apple and upgraded my O2 deal to a SIM only I kept the same number and the deal has been activated by O2 Can I simply transfer my existing SIM ...

Resolved! Phone bill cost seems to be the same even after paying off device

Hello, I am looking to upgrade and I was looking at my phone bill to see whether its worth buying a new handset and keeping my sim or buying both a new sim and device. However, on MyO2 I noticed that my phone bill total is the same (around £25) when ...

Resolved! PAC Code

I have a PAC code to transfer my odk number over from GIFFGAFF, however the site is down and everytime I phone to sort it i get cut off?

O2

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