Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancelled of the contract

I has cancelled my contract along time ago but still getting the bill

Resolved! final bill

Has anyone got any idea as to how I can get my final bill from O2 after porting my number to another network? I can't use the MyO2 app and it won't let me connect to online help, I can login in on the website but it states that I have no device, I ca...

Resolved! Sky O2 SIM Airtime Contract

Hi Sky have sent me a new SIM card to save me money on my airtime bill. They have advised it is an O2 sim and that I can swap to this but keep my device plan with O2. Is this correct?

Upgrade Returns

Hi all I upgraded to an Xperia 1 iii last week after paying off my previous device and couldn't get on with the xperia so for the first time in 20 years of being an 02 customer I contacted o2 to return the phone.They sent me out a jiffy bag with Ingr...

Resolved! Data

I’ve run out of data can I buy more to get me through till my next bill

Resolved! Duplicate email address

I have an o2 account for my pay monthly using my husbands email address. He has now got an O2 sim on pay monthly . When he tries to set up an account on My O2 it won't let him as I am already using that email address. Help !

Network

My phone tells me that I am not registered on network

Resolved! I’ve got corona virus and need to change my bill date which is due today

Hello I’m writing because I need to change the date of my payments which are due today I’ve unfortuatly come down with corona virus after already isolating for ten days so now I have to do another ten after being let out for two.

Resolved! Cancelling contract

Hi I would like to cancel my whole contract please. I can’t afford it any longer as I’m not working at the moment.

Resolved! Paying off device plan and cancelling contract

So my contract is up next month and i have £30 left to pay on the device. I want to pay the 30 and cancel the contract because i dont really use the tablet out of the house so it's pointless to keep the air time going. So how do i go about doing this...

O2

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