Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Store pick up

Order new Samsung s21 ultra for store collection, paid £255 upfront fee device still showing as being processed despite showing as available at checkout.Unable to navigate my way through the 02 website or app and would appreciate a contact number for...

Resolved! What happens once my contract ends?

So I've been on an 24 month plan with O2 and this month is the last month. I plan on getting a new monthly plan with a new phone because I want to upgrade and also currently I am paying £40 a month for the past 24 months which at the time was worth b...

Resolved! Tarriff

Hi, I received a text regarding changing my airtime plan; I was just wondering what this means? Why it has occurred at this point in my contract? And the available airtime plans offers for my contact

Resolved! My data hasn’t rolled over from all the packs I have baught in the past

It says that the data that isn’t use should roll over I have had this SIM card in a phone and not used any data for months if not years and no data has rolled over

No Apple Music 6 months redemption email

No email received for Apple Music upgraded last month

Resolved! No 4g in EU

My wife has iphone 11 on pay monthly sim. We are abroad in EU and she cannot connect to 4G. I use Samsung S20 fe 5g with no issues. Currently having to connect her phone via my mobile hotspot. Any ideas what I can do to resolve the issue?

Resolved! Lost phone

Hi I have lost my phone so I need a new SIM card replacement

Resolved! Phone insurance

Hi I sent my phone away a few weeks ago to be fixed by phone 02 insurance I am wondering what the update is on my phone and when I will receive it back

Resolved! Remaining balance for the device

Hello. I have a balance of payments on my phone loan of £ 599, can I pay off the balance in one payment?

Resolved! End of Contract

My contract is due to end on 24th September. What will happen if I haven't upgraded/cancelled? Will I be changed at the same rate? My device will have been paid off by then. I don't know whether to stick with O2 on a 36 months contract, or I have see...

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