Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Sim

how can i activate the sim card?

Resolved! SMS Problem

Hi, I have just acquired a Samsung A71 and have a sim only deal with o2. I am unable to send a SMS message to some of my contacts, although I do receive SMSs from these contacts. Help!!!

Resolved! Upgrade

Hi due to bad credit i took sim only plan next week it says can upgrade to a device! would i be required to pass a credit checked to upgrade if anyone could clarify this it would be appreciated

Resolved! Hi

Hello I make one phone on contract and I pay £29:99 upfront costAnd after I give me declinedWhen I receive my money back

Resolved! S21 ultra order

I currently have the s20 ultra and want to upgrade via o2 refresh with my s20, it says I can get an extra £150 if I preorder the s21, I can get £306 for my s20 for a total of £456, what I'm wondering is how exactly does the o2 refresh work with a pre...

I watch

Hi iv just caught a Apple Watch series 5 cellular can I use my mobile data on it saves me using my phone while at work

Fraud email

I’ve had 4 emails today 2 sending a 4 digit code and 1 off my care and 1 saying my order is on its way it says there sending a 4gb all round SIM card but yet I’ve not ordered nothing all the emails look genuine could this be fraud ?

Resolved! Unauthorised charge for text from O2

O2 charged me for a text they sent me despite my account having a restriction on paid texts

Resolved! Phone barring

My phone as barring on and I paid 244.41 pounds yesterday

Not receiving text messages while roaming

I am not receiving most text, and the ones I do arrive late, sometimes more than a day late. This is a problem as I cant log in to my banking account. I am in Romania, I have been in here before with the same phone/sim and I had no issues. I tried to...

O2

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