Switched from PAYG to Pay Monthly but it's still saying I need to top up on my account

[JxggedRose]

I've just switched from PAYG to Pay Monthly but it's still showing that I need to top up on my account. Is this normal or does it take time to update?

Even on the My O2 app it's not showing my tariff details.

Any help is appreciated!

[Cleoriff · Accepted solution]

@JxggedRose 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

[MI5]

@JxggedRose 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks