Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How do I activate my new sim?

Hi there. I was given a new sim last week after losing my phone. But it still isn't activated . Guy on The store said it could take 24 hours but its now been a week without being able to make calls. Is there someone I can email. Obs can't call as I'm...

Resolved! data used each month

I have 24 months contract left only 6months to go how can I check the average data used per month in past month

Resolved! Had my sim card stolen

I ordered 2 sim cards one for me and my partner in currently using my sim card and wanting to change to my old number as my little boy has disabilities and they have that contact number I have the puc code so if that helps but I would like to cancel ...

Resolved! Using data in US

What is the easiest/cheapest way of using data in the US on a UK phone (that doesn’t wrack up huge bills?!) thanks for your help!(I am on a monthly plan)

Resolved! Pack code

I am leaving O2 and I am requesting my pack code thanks

Resolved! Phone stolen

My phone's been stolen

Resolved! my D/D doesnt include my airtime why?

I started my updated contract from a pay as go to 3 year 36 month contact but 02 only take the fee for the phone not airtime from my bank by direct debit. Why is this and i can i change this this to include both?

Resolved! Change payment date

How do I change my bill payment date please

Resolved! Moving from Vodafone

Hi, My contract with Vodafone expires in 10 days and I'm thinking of moving my account to O2 as they have better coverage in my area and after 20+ years with Vodafone I've finally had enough with them messing up the upgrade process. I've checked on t...

Resolved! O2 paid off the wrong device when doing an upgrade

So I have two phones with o2 both on pay monthly. I have an apple iPhone 7 and a Samsung Galaxy. I wanted to upgrade the apple iPhone as it is slowing down and getting old, I went through the upgrade process through the my 02 app and checked and kept...

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