Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Old number not ported yet

I have activated my new O2 SIM on 3rd Dec and my old number (Vodafone) still not ported across. I have provided PAC code while ordering the SIM and then also submitted the online form but no luck at all. I tried calling customer service and it refers...

Resolved! I cant access my September and October 21 bills

I have tried to access my September and October bill but I can only access November and December even though I have gone to previous bills.Can anyone help.

Resolved! Refund

O2 canceled our o2 contract pay monthly as we missed a payment now all of a sudden alot of money witch is my daughters dla money has all gone to you

Resolved! Upgrading phone by O2 app

Hi, I currently have a Google pixel 3a and I am thinking of upgrading my phone to a new 5g phone by using the O2 app.My old phone is a pay monthly and the new phone will also be pay monthly.My question is if I upgrade do I just put my old SIM card in...

Resolved! Cancel my order

Can I cancel my order please

O2 account

I've just got an extra phone on my account through uSwitch with O2 with a discount but it's not showing on my O2 app it's telling me the amount before discount will my bill still have the discount when it arrives

Sim Card Suddenly Stopped Working

My sim card suddenly stopped working today, I didn't really notice when it stopped working during work as I was connected to WiFi all day. I noticed when I was about drive back noticing there was no signal, but didn't think much about it. I ordered a...

Resolved! How do I end contract

I want to end a contract

Resolved! upgrade on second phone

Hi I have 2 numbers on my account, one for me one for my daughter. I have just upgraded my daughters phone but want it on my number. I have done this before but managed to speak to someone - as i don't live near a store i have done this on line. Will...

Resolved! Leaving 02

I’m thinking of leaving 02 as the price compared to a lot other providers is ridiculous. I can basically get a phone AND more data, just for what I’m paying for my monthly tariff. my question is: I’m paying monthly for my handset. As this is a separa...

O2

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